MAIL PROBLEMS

hi, I’m using avast premier & I changed my isp recently. there are a few websites that I’m a member of & when I went to update my new email address with them there was one site that I didn’t receive the confirmation email so my profile didn’t update. I spoke to their moderator & he thinks it may be my security blocking the confirmation mail. we did a test where I entered his email address & the confirmation mail went through, which proved there was no problem with their site. the site is on a webs.com platform. any ideas?
thanks,

Right click avast tray icon and pause shields …does it work then?
If not then it should not be a avast issue … turn shields on again

ok tried that & no result, it must be my isp then.
thanks for your assistance & merry christmas to all.