I installed the free Avast v5.0.462 on Monday 15th March. Installed fine. Quick scan found 3 viruses - now in chest. Still all fine as far as I could tell.
Stopped access to websites I knew were hacked - so pleased that it worked.
I use Windows XP pro SP3 and Outlook 2000.
PC has been working fine.
I noticed today that although mail shield is running nothing gets scanned. There were a few emails scanned on the Monday, but nothing since.
I checked in Outlook add-in manager and Avast is there and ticked. None of my email accounts use SSL.
I tried to enable scanning of archived emails but that made Outlook crash.
I tried inserting a note to clean emails but it didn’t work.
Hope somebody can help - Avast seems quite good otherwise. I used CSAV before which uninstalled with no problems first, followed by a reboot to clean it out before installing Avast.
The “problem” is with SSL. Since that is encrypting the mails, no av/mailscanner can scan them.
So there is nothing wrong and avast is working as it should.
Had to go out so switched off pc - on return I switched back on and checked for emails with mail shield running and not yet turned off and on.
I collected a few emails and then did the off and on thing rebooting each time.
All seems the same but I noticed that mail shield had checked one email when I fist switched on - out of about 5
So I checked the traffic stats and it seems that mail shield seems to pick and choose. A few seem to get scanned, most don’t seem to. I first installed on Monday and it registers 6 on that day out of many more. None on Tuesday and I downloaded a lot - and about 6 today.
I have a few email accounts which Outlook collects from.
I have tried to match the scanned email numbers with each mail account but can see no connection.
Thanks for that Asyn. I tried adding one of the email accounts into the expert settings - tried both the account name and the server name using port 110 but it hasn’t worked I’m afraid.
Not sure I got the entries right but it’s not looking promising.
Does avast list the email accounts it has detected anywhere?
Well, I entered both the email account name and the server name - set boh to pop3 and port 110 with no encryption - rebooted ut still no emails are being scanned. I get the plugin screen when Outlook starts but it just doesn’t work.
I suppose I really was asking if Avast had a log of the none ssl accounts it autodetects.
i think they do, but they don’t always answer.
as far as i experienced it’s more of a user helps user forum…
but on some rare occasions the avast-staff gets active.
maybe you can try their support on the hp if you are a registered user?
asyn
Hmmmm, strange problem. Especially since you see the shield starting.
In the avast settings > real time shields > mail shield > behavior > expert settings
What is marked in the outlook only section?
I don’t see any mention of Outlook in the Expert settings. I have entered one of my mail account settings in the the ssl section, setting it to none in the encrypted dropdown. Makes no difference.
I have followed a few suggestions fro the support staff on the main site with no luck and I think they have given up as I have had no response from them in a couple of days.
Should I see Outlook listed somewhere in the expert settings? The splash screen appears when Outlook starts, it is enabled in the add-ins and mail shieldis running and creating a (empty) report. I have tried stopping mail sheild, rebooting and re-enabling it. I have deleted extend.dat, repairing Avast installation and rebooted.
Nothing helps so far.
All other shields work well. In fact it is very good at spotting hacked websites.
I do find it odd that it has checked a small number of emails - although none for a few days. Mind you, the last one it said it scanned I couldn’t actually find a match for in my inbox.
I like Avast but I really would be happier if I could gt this working. Does the Avast add-in conflict witth any other add-in in outlook? I seem to have the google desktop search add-in installed.
Sorry - I found it - had seen this before 'cos at first when I selected “scan archived when opening” and tried to open an email Outlook crashed and closed.
It is now as I found it on install, both “scan attatchments when attaching” and show splash screen are selected. The remaining two regarding archived scanning are unselected.
