Mail Scanner failed to start

Avast Free Antivirus / Premium Security
1

In the event viewer I keep getting " Avast mail Scanner failed to start -access is denied error code 7000.
In the Avast log I get this. I’ve reinstalled and it continues to happen.

6/24/2009 2:43:28 PM John 296 AAVM - scanning warning: x_AavmCheckFileDirectEx [UNI]: C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe (C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe) returning error, 00000005.
6/24/2009 2:43:44 PM John 296 AAVM - scanning warning: x_AavmCheckFileDirectEx [UNI]: C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe (C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe) returning error, 00000005.
6/24/2009 4:14:40 PM John 296 AAVM - scanning warning: x_AavmCheckFileDirectEx [UNI]: C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe (C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe) returning error, 00000005.
6/25/2009 8:08:07 AM John 304 AAVM - scanning warning: x_AavmCheckFileDirectEx [UNI]: C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe (C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe) returning error, 00000005.
6/25/2009 12:52:43 PM John 500 AAVM - scanning warning: x_AavmCheckFileDirectEx [UNI]: C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe (C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe) returning error, 00000005.
6/25/2009 12:59:51 PM John 500 AAVM - scanning warning: x_AavmCheckFileDirectEx [UNI]: C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe (C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe) returning error, 00000005.
6/25/2009 1:12:15 PM John 500 AAVM - scanning warning: x_AavmCheckFileDirectEx [UNI]: C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe (C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe) returning error, 00000005.

2

Hi silvertones,

This error is access denied (file in use, limited user rights etc…)

Have you tried a complete reinstall?
*** It is probably a good idea to download the newest version of avast before starting this***

-This may or may not be necessary but,

Did you have any antivirus software prior to installing avast?
If so, how was this removed?

-Scott-

3

I just did a complete reinstall of the OS XP Home. I’m downloading now and will give it a try. Never had this issue before.
Thanks for helping! anyone else?

4

EDIT: I didn’t mean to do this (just for avast) but, whats done is done
Ok, let us know how it goes…

Thanks for helping!
I try... ;)

-Scott-

5

No Scott not to fear I did the OS reinstall on Monday thus Avast is the first install on the new format.
I also run Spyware Doctor, Threat fire, Firewall Plus all from PC Tools. The reinstall was to upgrade from Win2K to XP. I disc I used was the original replacement from Dell that I just received. Win XP Home SP3.
Everything used to co exist before on 2K.
I did all sorts of scans with no crap identified.
I also have a Toshiba and I noticed that the ashmaiserv.exe in the Dell has just a generic icon were on the Toshiba it’s sort of a mail icon.

6

So while DL Avast I sat here, plenty of time on dial up, as to what changed. I installed from the same files to both computers. I light bulb came on. I only use the Dell for email. Thunderbird updated yesterday to version 22. I uninstalled 22 and reinstalled 21. Voila mail scanner is back. This is unusual behavior for Thunderbird.

7

I DL the full version of Thunderbird 22 and installed and it seems fine. This is not the first time Mozzila updates have screwed up.

8

I’m glad that it works now, even if I didn’t exactly solve your problem :wink:

-Scott-