Mail Shield and Antispam not working

Avast Free Antivirus / Premium Security
1

I have been trying since upgrading to Avast 8 Internet Security on Thursday to fix this and can not find how to do this.
At one point they did work, then stopped.

I have tried to do a repair several times, in both safe mode and normal mode. I did use the removal tool and did a clean install, both in safe mode and normal mode and still nothing corrects this.
I have Thunderbird 17.0.3, Win 7, MBAM pro, Superantispyware pro.
Use Hotmail, yahoo mail, gmail. Never had a problem with Avast 7 Internet Security.

Have tried several different setting configurations and none have worked.

What is the possible correct way to to make the Mail Shield and Antispam work properly ?

Thank’s

2

Hi, what do you mean by “not working” exactly ?

We have a thread about Avast 8 Email shield issues here, any similar symptoms maybe ?
http://forum.avast.com/index.php?topic=116551.0

3

Well, not working means exactly that, not working.

As in not scanning anything at all.

There were no error messages at all.

4

See http://forum.avast.com/index.php?topic=116689.0.

5

Thank’s for the link, but none of it helps as I have read it before.

I will add, there are no entries for email accounts in the Mail Shield.

If I check the box for Scan SSL connections, Thunderbird will stall when checking for new mail.

Thank’s

6

Is there a way to enable internet session logging in Thunderbird before polling for new mail? If so, that may help Avast with troubleshooting. If you get a log, be sure to obscure any email address and log-in information.

7

I have no idea how to do it, if there is a way.

Thank’s

8

Is there anyone able to help me repair this problem ?

Should I make a support ticket ?

9

Hello,
please see http://forum.avast.com/index.php?topic=116779.msg906150#msg906150

10

Hello,
If you are referring to the post for " change the Password Normal to Password Secure " I do not have this choice in Thunderbird.

If you are referring to the post for " check if you have the avast certificate in Thunderbird " I do not have “avast! Mail Scanner Root” certificate listed anywhere.
Note, I never received a error message.

Thank’s

11

If the certificate is not in the Thunderbird store, you need to add it manually as described here:
https://feedback.avast.com/responses/mail-shield-related-ssl-eror-unable-to-get-local-issuer-certificate

12

Please reread the second line in my reply above.

Again, I did not receive any error messages, and do not have this certificate anywhere on my machine.

13

The certificate is inserted into the Windows store only when the Mail shield is running and SSL scanning is enabled.

14

Hello,
OK, I finally found it.
Your last post is the only one which states when and how it appears.

Now, what format do I choose to export it, and to where is it exported to ?

15

Update:

I did not have to export and import the certificate at all.
When SSL scan is not checked, it appears listed in the Servers Tab, only. I receive new mail.

When SSL scan is checked, it appears listed in the Authorities Tab also. I do not receive new mail.

So to me this Certificate is not the problem .

The original problem, of the Mail Shield and Antispam not working still exists.

16

The point is do you want your SSL email scanned or not as doing what you have done means it isn’t going to be scanned. That isn’t a solution but a workaround to the problem.

The email program settings have to be set to their previous condition using the SSL port and secure authentication and the avast Mail Shield > SSL Accounts section needs to be cleared of the old accounts, the Scan SSL email option should remain checked.

If you then get any certificate errors you would need to follow the information in the link given by vojtech in Reply #10

17

Thank’s for your reply.

If the check box for SSL scanning is checked, I receive no emails and Thunderbird just stalls.

I never had any Accounts listed, so there was nothing to clear.

As I said before the certificate is there, in both places when the check box for SSL scanning is checked.

Maybe I am not explaining this correctly ?

18

Unfortunately with it stalling there isn’t much information to work with as under normal circumstances you would get enough information in the error to probably identify the problem area.

This is probably going to need greater avast program knowledge than I have as an avast user, hopefully vojtech can get back to the topic. I’m just wondering if you follow that info link from vojtech’s reply #10 and remove any certificates, restart and see if that has the desired effect.

19

OK, will remove the certificates and see what happens.

20

Well, this is interesting.

Since you did not say where to remove the certificate from, I removed them from the list under “Servers”
There were three of them, one each for hotmail, yahoo, gmail.

The certificate under the “Authorities” tab is still there.

Check box for “SSL Scanning” is still checked, and there are no accounts listed under it.

So far, both the Mail Shield and Antispam are functioning as they should.

I will let all settings remain to see if all email accounts function fully.