Since updating to version 17.8.2318 build 17.8.3705.249 this weekend, Outlook mail will not send or receive messages to/from Gmail accounts when Mail Shield is active. Works fine when Mail Shield is turned off or if I turn off the Firewall is turned off. Please fix and advise. Avast Internet Security on Windows 10 PC.
A truly unsatisfying response to a long-time customer. The Avast update caused the problem and you should update the software with a fix.
A truly unsatisfying response to a long-time customer.Well i got news for you, i dont work for avast :P
Mea culpa. I did get the wrong number. Avast update broke- Avast should fix. Wonder if they read their forums.
Worked for this guy
You may want to try it? >> https://forum.avast.com/index.php?topic=211300.msg1433135#msg1433135
Hi jsubs – if Pondus’s link isn’t helpful (changing the Firewall to “private” mode) then I would try clearing your Firewall rules, and upon next run of Outlook, ensure that you are allowing the app through the firewall as a safe app. It sounds like Firewall is blocking the connection in error.
There’s a lot of detail on how to configure Avast Firewall here: https://support.avast.com/en-us/article/25/
If you continue to have issues after that, I’d recommend putting in a ticket with support and our team will be happy to help further.