Mail Shield component deactivated

We are currently experiencing an issue with the Mail Shield component being deactivated in AV version 19.7 on a number of Windows 7 devices only (other operating systems are unaffected).

Our engineering team is working to resolve this issue as soon as possible.

Is it the same issue that with the consumer product (https://forum.avast.com/index.php?topic=229113.0)?

Appears that way. It doesn’t effect all Windows 7 devices, and we’re working on releasing a fix for this, but no ETA as of right now.

We have published a KB article containing the workaround for this issue in Avast Business:

https://kb.support.business.avast.com/GetPublicArticle?title=Mail-Shield-Disabled-Win7

Thanks,

George

On a managed enviroment we need a managed solution (from the cloud console).

Go to the devices to make a manual update is not possible in many cases.