Mail shield gives 10060 error in Outlook

system · 2017-09-13T10:11:22.000Z

Hello,

i got a 10060 (connection failure) error message in Outlook when connecting to the incomming mail server.
(on two computers on different internet connections)

I noticed that turning the mail shield in Avast Free off solved the problem.
Is there a way of turning the mailshield on again without getting the error?

By the way, thx for the great free antivirus, hope this gets fixed soon.

Pondus · 2017-09-13T16:28:45.000Z

Any change if you try a repair? >> https://www.avast.com/faq.php?article=AVKB204#artTitle

HK · 2017-09-13T16:48:51.000Z

Hi Frankit,

sorry about troubles you have with mail shield.

Did you receive avast program update lately? This error mostly occurs when avast gets updated without reboot.

I would recommend to reboot your pc and in case it will not help, could you please send me whole mailshield log file located in C:\ProgramData\AVAST Software\Avast\log folder?

Thanks in advance.
HK

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