Mail Shield

Wittmann · 2017-03-21T17:21:46.000Z

I am delighted with the new Avast design style. My version is 17.2.2288.

I use OE6 as my workhorse email program - I have others , but OE works well with no hiccups.

My OE failed suddenly saying the server could not be found. Never happened before.

I got a clue from the web for similar failures and it suggested my AV was affecting it. Well it was.
I cut out the Mail Shield for 10 minutes, tried my OE and it worked perfectly. When I set the Mail Shield for permanently ON again, OE worked OK and has been OK ever since.

So Avast stopped my OE - why ?

DavidR · 2017-03-21T17:56:06.000Z

Unfortunately it isn’t going to be easy to say one way or another if avast was responsible.

If there is any conflict, removing one element of that would resolve a conflict but it doesn’t prove it was at fault.

I would probably have restarted OE and or Avast Mail Shield or simply rebooted. If any of those resolved the problem, I would just have carried on without further investigation. Generally I don’t investigate any first instance of any problem until it becomes more consistent.

doug82 · 2017-03-21T18:10:45.000Z

Not sure if I should start my own thread or not, but I recently updated both avast and outlook and now the mail shield is not working. the blacklist/whitelist buttons are gone and I can’t seem to get them back. Any help?

Wittmann · 2017-03-21T18:47:03.000Z

I rebooted my PC, but OE was still in error. My tickling the Avast mail shield did the trick and it has been OK since.

I raised thi post in case somebody had experienced this fault before or knew the answer.

Obviously it is indeterminate, so I will keep my suspicions on Avast if OE plays up again.
Thanks.

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