When i click the desktop icon to access the actual virus scanner, my cursor turns into a waiting symbol for a few seconds then i get nothing. the main program won’t launch. the monitors seem to work fine, but the main program won’t launch
Which is your Windows? 98, Me, XP?
Do you use any other antivirus in your computer?
Do you use Internet Explorer as browser?
Can you try to repair your installation?
Go to Control Panel > Add/Remove programs > avast! antivirus > Remove. Then choose Repair function in the popup window (Repair). You must be connected to the internet while repairing.
If this does not help, can you uninstall / boot / install / boot again?
Which is your Windows? 98, Me, XP?
Do you use any other antivirus in your computer?
Do you use Internet Explorer as browser?
Can you try to repair your installation?
Go to Control Panel > Add/Remove programs > avast! antivirus > Remove. Then choose Repair function in the popup window (Repair). You must be connected to the internet while repairing.
If this does not help, can you uninstall / boot / install / boot again?
I use XP.
I don’t use any other AntiVirus
I obviously have internet explorer, but i mostly use firefox
I’ve tried repairing and uninstalling, i’ve even tried removing stray registry entries between uninstalls.
If you go to your avast! folder, can you manually run
C:\Program Files\Alwil Software\Avast4\ashsimpl.exe
or
C:\Program Files\Alwil Software\Avast4\ashsimp2.exe
What do you get?
same thing… a waiting cursor and the nothing. but something to note is that the processes actually stay in memory (Taskmanager)…
Can you save a list of the running processes?
Use http://www.sysinternals.com/Utilities/ProcessExplorer.html to save as a txt file.
Any of them could be blocking avast! to load…
Do you use WindowBlinds?
Nope, no windowblinds…
Process PID CPU Description Company Name
System Idle Process 0 93
Interrupts n/a 1 Hardware Interrupts
DPCs n/a Deferred Procedure Calls
System 4
smss.exe 844 Windows NT Session Manager Microsoft Corporation
csrss.exe 900 Client Server Runtime Process Microsoft Corporation
winlogon.exe 924 Windows NT Logon Application Microsoft Corporation
services.exe 968 1 Services and Controller app Microsoft Corporation
ati2evxx.exe 1180 ATI External Event Utility EXE Module ATI Technologies Inc.
svchost.exe 1196 Generic Host Process for Win32 Services Microsoft Corporation
mim.exe 2864 mim Musicmatch, Inc.
siSpamFilterEngine.exe 2272 GIANT Company Software
svchost.exe 1288 Generic Host Process for Win32 Services Microsoft Corporation
svchost.exe 1404 Generic Host Process for Win32 Services Microsoft Corporation
svchost.exe 1556 Generic Host Process for Win32 Services Microsoft Corporation
svchost.exe 1596 Generic Host Process for Win32 Services Microsoft Corporation
LEXBCES.EXE 1816 LexBce Service Lexmark International, Inc.
LEXPPS.EXE 1888 LEXPPS.EXE Lexmark International, Inc.
spoolsv.exe 1844 Spooler SubSystem App Microsoft Corporation
Nhksrv.exe 2020
RedGate.Profiler.Service.exe 2036 Red Gate ANTS Profiler Service (c) Red Gate Software Ltd 2003
aswUpdSv.exe 276
ashServ.exe 356 1 avast! antivirus service
inetinfo.exe 420 Internet Information Services Microsoft Corporation
mdm.exe 440 Machine Debug Manager Microsoft Corporation
sqlservr.exe 520 SQL Server Windows NT Microsoft Corporation
sqlservr.exe 576 SQL Server Windows NT Microsoft Corporation
oodag.exe 1216 O&O Defrag Agent O&O Software GmbH
snmp.exe 1328 SNMP Service Microsoft Corporation
svchost.exe 1576 Generic Host Process for Win32 Services Microsoft Corporation
wdfmgr.exe 1632 Windows User Mode Driver Manager Microsoft Corporation
WinVNC.exe 1636 TightVNC Win32 Server Constantin Kaplinsky
MsPMSPSv.exe 2128 WMDM PMSP Service Microsoft Corporation
mDNSResponder.exe 2212 Bonjour Service Apple Computer, Inc.
ashMaiSv.exe 2780 avast! e-Mail Scanner Service ALWIL Software
ashWebSv.exe 2808 avast! Web Scanner ALWIL Software
alg.exe 2924 Application Layer Gateway Service Microsoft Corporation
iPodService.exe 2420 iPodService Module Apple Computer, Inc.
lsass.exe 980 LSA Shell (Export Version) Microsoft Corporation
ati2evxx.exe 4060 ATI External Event Utility EXE Module ATI Technologies Inc.
explorer.exe 408 Windows Explorer Microsoft Corporation
TrayServer.exe 580 ObjectBar TrayServer Stardock
CTHELPER.EXE 1344 CtHelper Application Creative Technology Ltd
jusched.exe 1368 Java™ 2 Platform Standard Edition binary Sun Microsystems, Inc.
siService.exe 1372 GIANT Company Software, inc.
siSpamFilterEngine.exe 2836 GIANT Company Software
siMain.exe 5604 GIANT Company Software inc.
point32.exe 1380 Microsoft IntelliPoint Microsoft Corporation
daemon.exe 1388 Virtual DAEMON Manager DAEMON’S HOME
realsched.exe 1492 RealNetworks Scheduler RealNetworks, Inc.
MACVNTFY.EXE 1504 Mediafour Mac Volume Notifications Mediafour Corporation
PtLUWorker.exe 1528
iTunesHelper.exe 1716 iTunesHelper Module Apple Computer, Inc.
ashDisp.exe 2412 avast! service GUI component
Minimizer.exe 2488
ctfmon.exe 2504 CTF Loader Microsoft Corporation
StatBar.exe 2544 StatBar Globe Software
firefox.exe 73368 Firefox Mozilla
WinRAR.exe 1320
procexp.exe 76208 4 Sysinternals Process Explorer Sysinternals
atitray.exe 2552 ATI Tray Tools Ray Adams
TeaTimer.exe 2572 1 System settings protector Safer Networking Limited
ContextLauncher.exe 2580
OUTLOOK.EXE 5452 Microsoft Office Outlook Microsoft Corporation
sqlmangr.exe 1172 SQL Server Service Manager Microsoft Corporation
EasyNote.exe 340
Note.exe 3912
Note.exe 372
HOTSYNC.EXE 2876 HotSync® Manager Application Palm, Inc.
Proxomitron.exe 2968 The Proxomitron Groom-A-Zebu ™
trillian.exe 2992 Trillian Cerulean Studios
winamp.exe 3012 Winamp Nullsoft
MMDiag.exe 1748 Logging and tracing manager Musicmatch, Inc.
Process: Procexp Pid: -2
Type Name
Can you post a little bit more about:
RedGate.Profiler.Service.exe, daemon.exe, MACVNTFY.EXE, PtLUWorker.exe, atitray.exe, ContextLauncher.exe
I do not recognize them…
These ones could be problematic… what happens if you close them and test?
WinVNC.exe, TrayServer.exe, TeaTimer.exe, Proxomitron.exe
It’s not easy for a one shot guess… but if I can, Proxomitron…
I should mention that it did open at one point, and most of these processes were around then.
redgate.profiler.service.exe is something used for getting performance indicators on .net applications. (had it for a wihle)
daemon.exe = daemon-tools, its for emulating cd images (had it)
Macvntfy is from a program called xplay, it’s for ipods… i don’t remember how long i’ve had it, but i closed it and still nothing
PtLUWorker.exe is a pda sync process.
atitray = ATI graphics card driver
ContextLauncher.exe is a program i wrote… shouldn’t cause any problems, and the main program has loaded alongside it before.
(It wasn’t proxomitron, and its’ worked with proxomitron and teatimer and winvnc before)
Armedmonkey, it’s not easy… 
I helped another user with this problem, maybe you can search the board.
He should only start avast in Safe Mode…
If you change avast4.ini file settings (click Settings in my signature) transforming your settings into the skinless appearance, will it work?
Other possibility, but I’m just guessing, if you change the Database=ODBC value for Database=XML
Did you downgrade from Pro (or Trial) version to Home?
Are you at the administrator account?
i tried those… nothing.
How do you start in safe mode?
I didn’t downgrade, and i’m on an administrator account.
thanks for trying to help me by the way:)
i’m going to try to find the thread you are talking about
[edit]I found the thread, and i tried disabling skinning and registering the file… no good =(
Boot Windows in Safe Mode (pressing F8 while booting) and after boot, start avast! through Start Menu > avast! antivirus > avast!
Can you post a link to it? Maybe I can dig there and found something…
oh i thought you meant start avast in safe mode…
Sorry… but if you’ve tried to register and nothing… that thread did not help.
Strange, I never had this problem… I can’t follow any way to find a solution…
I think but nothing…
Did you try to uninstall and install again?
yeah i tried that… well thanks for trying to help, i think i’ll just hope that i don’t have to do any manual searches until the new version comes out, or maybe i’ll beta test =)
It’s not a problem with avast! version or update…
Your computer has some different thing that is avoiding avast to launch…
Have you said that the processes were running in background?
If so, if you kill them and try to start again?
Did you ever run the avast! interface or never?
i tried running it right after the first time i installed it and it ran fine.
Got an idea, go to the skins directory, find other skin, download and double click over it to install…
What do you get?
it runs ashsimpl.exe and i still don’t get anything. It’s not a skin problem because i tried disabling skins already…
Sorry… the end for me 