Major Problems

Viruses and worms
1

Been having major problems which I don’t understand.

I’ve been finding a lot of malware and viruses. I’ve run adwcleaner, but when I try to run OTL it crashes every time, it also creates “shadow” files of desktop.ini on the desktop. When I try to attach anything firefox and chrome crash. I get messages that different things aren’t working, including sandboxie.

2

Follow this guide as far as possible: http://forum.avast.com/index.php?topic=53253.0

When they dont run try to run from Safe Mode.

If this doesnt work either please wait for an malware remover with further instructions.

3

Replace OTL with this programme please

Please download Farbar Recovery Scan Tool and save it to your Desktop.

Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

[*]Right click to run as administrator (XP users click run after receipt of Windows Security Warning - Open File). When the tool opens click Yes to disclaimer.
[*]Press Scan button.
[*]It will produce a log called FRST.txt in the same directory the tool is run from.
[*]Please copy and paste log back here.
[*]The first time the tool is run it generates another log (Addition.txt - also located in the same directory as FRST.exe/FRST64.exe). Please also paste that along with the FRST.txt into your reply.

4

Thank-you.

FRST

5

Still having problems attaching files so I’m putting this up separately (when I tried to put both in together it crashed).

6

I think Essex is in bed… He’ll help you tomorrow. In the mean time can you post MBaM?

7

Thanks.

All of these have found something.

8

Avast

9

Avast second part.

10

Avast third part

11

Avast fourth part.

12

Avast fifth part.

13

Adw

14

Files not found errors … seen in the avast screenshots…are usually gone if you reboot and scan again
Have you tried that?

15

I think they’re there because I hadn’t moved them to quarantine when I went to upload them, but I had done in a later scan, so when I clicked apply they couldn’t find what wasn’t there anymore.

What were the viruses that were found? Also, you can see there is a lot of malware too.

16

When I run OTL it crashes giving this message.

17

Essexboy will be online later and check your logs
Have you tried to run OTL from safe mode?

18

I’m not sure how to start safe mode on this computer as I’m new to Windows 8 and Dell.

19

Win8 safemode http://www.howtogeek.com/107511/

20

Safe mode is very hard to get to on windows 8

No apparent malware visible, so I would suggest a system file check

Open an elevated command prompt http://www.eightforums.com/tutorials/2754-elevated-command-prompt-open-windows-8-a.html

In the black box that opens type the following and press enter :

sfc /scannow

On completion reboot and let me know what problems you are experiencing