Hm…we need to re-check all that using fresh copy of tools. ???

Please download zoek.exe (
http://www.mcshield.net/personal/magna86/Images/Zoek_icon.png
) from here or here and save it to your Desktop.

[*] Temporarily disable your AntiVirus program. (If necessary)
If you are unsure how to do this please read this or this instruction.

  1. Open notepad and copy/paste the text present inside the code box below.
    To do this highlight the contents of the box and right click on it. Paste this into the open notepad.

NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to the operating system



createsrpoint;
resetwmi;
DIR /S /A:L "%systemdrive%\*">>"%temp%\log.txt";b
filesrcm;
startupall;
firefoxlook;
chromelook;


  1. Save notepad as zoekscript.txt

http://www.mcshield.net/personal/magna86/Images/zoekscript_big.gif

[*]Close all browser windows and refering to the picture above.

Referring to the screenshot above, drag zoekscript.txt into zoek.exe.
Zoek will run. When finished, it will produce a zoek-results.log for you.
Note: It will also create a log in the C:\ directory named “zoek-results.log

Please attach it to your reply.

======= THEN ==========

Please download Farbar Service Scanner and run it on the computer with the issue.
[*]Make sure the following options are checked:

[*]Internet Services
[*]Windows Firewall
[*]System Restore
[*]Security Center/Action Center
[*]Windows Update
[*]Windows Defender

[*]Press “Scan”.
[]It will create a log (FSS.txt) in the same directory the tool is run.
[
]Please copy and paste the log to your reply.