Hi @JennClaire
Re-run OTL.exe.
[*]Copy and paste the following text written inside of the quote box into the Custom Scans/Fixes box.
:OTL
FF - HKLM\Software\MozillaPlugins\@Apple.com/iTunes,version=: File not found
FF - HKLM\Software\MozillaPlugins\@nexon.net/NxGame: C:\Documents and Settings\All Users\Application Data\NexonUS\NGM\npNxGameUS.dll File not found
FF - HKLM\Software\MozillaPlugins\@pandonetworks.com/PandoWebPlugin: C:\Program Files\Pando Networks\Media Booster\npPandoWebPlugin.dll File not found
[2011/04/14 14:01:38 | 000,024,376 | ---- | M] (McAfee, Inc.) -- C:\Program Files\mozilla firefox\components\Scriptff.dll
:files
ipconfig /flushdns /c
:commands
[CREATERESTOREPOINT]
[EMPTYJAVA]
[emptytemp]
[*]Then click the Run Fix button at the top.
[*]Let the program run unhindered; it will reboot the system when it is done and open notepad with logreport. Attach here that logreport.[/list]
.
Comodo’s firewall or IS (antivirus)?
Please download zoek.exe and save it to your desktop.
[list]
[*] Close any open browsers.
[*] Temporarily disable your AntiVirus program. (If necessary)
If you are unsure how to do this please read this or this Instruction.
[*] Double click on zoek.exe to run the tool .
Please wait while the tool does not start…
[*] Copy the text present inside the code box below and paste it into the large window in the zoek tool:
filesrcm;
startupall;
skipfix-iedefaults;
firefoxlook;
chromelook;
[*] Click on
http://www.mcshield.net/personal/magna86/Images/Run%20Script%20by%20zoek.png
button
Please wait until a logreport will open (this can be after reboot)
[*] Save notepad to your Desktop and attach here zoek-results.log
Note: It will also create a log in the C:\ directory named “zoek-results.log”