Hello, a few days ago my avast started to pop some notifications about a malicious URL, i searched about it and discovered that is the malware http://rk400.com
I tried some things but nothing really helped me to get rid of this malware, it is blocking my acess to some things of internet, like updating some games or programs, using the google chrome, I can only use Opera, didnt tried Firefox.
I did some procedures and I will attach the logs from AdwCleaner, OTL and MBAM on the next post, because i couldnt attach on this one.
Some of the logs may be in Portuguese, i’m really sorry about this, if it’s a problem please notify-me so I’ll try to change the program language to english and try to run them again!!
For the record, I was running aswMBR, so i could post the log here, but my pc crashed, it gave that terrible blue screen, i don’t know if a should try running it again.
[*]If malicious objects are found, they will show in the Scan results and offer three (3) options.
[*]Ensure Cure is selected, then click Continue => Reboot now to finish the cleaning process.
Download ComboFix from one of the following locations: Link 1 Link 2
VERY IMPORTANT !!! Save ComboFix.exe to your Desktop
IMPORTANT - Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you have difficulty properly disabling your protective programs, refer to this link here
[*]Double click on ComboFix.exe & follow the prompts.
[*]Accept the disclaimer and allow to update if it asks
Hi, I opened ComboFix, and it tried to update, but as i said, some programs just can’t update, and that one couldn’t, so I used it without updating, then I rebooted my pc and tried to open skype, because every time i opened skype the malware pop up showed up, and now it don’t shows anymore, and Google Chrome is working again, but on the bad side I lost the sticky note on my desktop with all my tests dates, but this I can fix.
Just lyrics for winamp that isn’t working again, i’ll try reinstalling it.
And later i’ll try to update some games and programs to see if it works, but anyway, thanks man, this was really helpful.
Anyway, i’ll attach the log here.
Thank you very much.
Well, the programs and games still dont update, and Internet Explorer and every programs that uses it to connect with the internet are bugged, so i’m afraid that this malware isn’t completely removed, there’s any way to know that?
Problems you are experiencing are not unusual for an infected system.
essexboy likely lives in a different (or near same) time zone as you, and will be back after work, etc. He will also assist you in fixing any additional issues because these issues were caused by the original infection in the first place.
Work with him and when all is good, he will give the all clear.
[*]Then click the Run Fix button at the top
[*]Let the program run unhindered, reboot the PC when it is done
[*]Open OTL again and click the Quick Scan button. Post the log it produces in your next reply.
OK, I did everything, and then tried to update my stuff but it’s still not working, IE still doesn’t works (not that I care that much, anyway).
Log of the Quick Scan attached.
[*]If malicious objects are found, they will show in the Scan results and offer three (3) options.
[*]Ensure Cure is selected, then click Continue => Reboot now to finish the cleaning process.
Hi, I did everything and after the reboot I tried updating the programs and tried launching Internet Explorer, it’s still not working, I don’t know, maybe I should try reinstalling the programs/games, but at least when I opened Skype, avast didn’t showed that malware pop up, It was been shown everytime I open skype, now it isn’t.
Hi, sorry for replying this post again, I just wanted to say that the only problem was Internet Explorer, that was corrupted, the malware was excluded, and I just repaired IE and it started to work again, and the programs updated too, so if anyone is having the same problem, after destroying the malware, just repair the IE, and it will work fine. No need to format the system or reinstall windows.
Thanks again essexboy for your help.