Hi there was a zero access infection

We will need to remove Norton and AVG

Download to your desktop the Norton removal tool

Download to your desktop the AVG removal tool

From Control Panel > Programs and Features
Uninstall All Norton/Symantec entries
After reboot repeat for AVG

Run the Norton removal tool
Reboot
Run the AVG removal tool
Reboot

Warning This fix is only relevant for this system and no other, using on another computer may cause problems

Be advised that when the fix commences it will shut down all running processes and you may lose the desktop and icons, they will return on reboot

Run OTL

[*]Under the Custom Scans/Fixes box at the bottom, paste in the following

https://dl.dropbox.com/u/73555776/OTL_Fix.GIF


:Commands
[CREATERESTOREPOINT]

:OTL
FF - prefs.js..extensions.enabledAddons: {cd74118c-bd8a-11e2-8275-b8ac6f996f26}:3.0.1
[2013/05/15 11:15:13 | 000,003,989 | ---- | M] () (No name found) -- C:\Users\Sam\AppData\Roaming\Mozilla\Firefox\Profiles\i079haba.default\extensions\{cd74118c-bd8a-11e2-8275-b8ac6f996f26}.xpi
O4 - HKCU..\Run: [wepts] "C:\Windows\System32\rundll32.exe" "C:\Users\Sam\AppData\Roaming\wepts.dll",read_init_2 File not found

:Reg
[-HKEY_CURRENT_USER\Software\Classes\clsid\{fbeb8a05-beee-4442-804e-409d6c4515e9}\InProcServer32] /64

:Commands
[resethosts]
[emptytemp]
[Reboot]

[*]Then click the Run Fix button at the top
[*]Let the program run unhindered, reboot the PC when it is done
[*]Open OTL again and click the Quick Scan button. Post the log it produces in your next reply.