MALWARE BROWSER PROBLEM PLEASE HELP

Everytime I use my browser my antivirus keeps telling me that a threat has been detected. I used the Malwarebytes program but still to no avail. I attached the logs required, please help me.

what does the popup warning say…you may attach a screenshot

Here’s the screenshot :frowning:

Hi there I may need to take a second run at this

CAUTION : This fix is only valid for this specific machine, using it on another may break your computer

Open notepad and copy/paste the text in the quotebox below into it:

BootExecute: ampa GroupPolicy: Group Policy on Chrome detected <======= ATTENTION BHO: GOSavee -> {d6c75867-c184-4611-b49c-644a49521ea3} -> C:\Program Files (x86)\GOSavee\NOiB0o8uu5IeT8.x64.dll () BHO-x32: No Name -> {39F7E362-828A-4B5A-BCAF-5B79BFDFEA60} -> No File BHO-x32: GOSavee -> {d6c75867-c184-4611-b49c-644a49521ea3} -> C:\Program Files (x86)\GOSavee\NOiB0o8uu5IeT8.dll () Toolbar: HKLM - No Name - {CC1A175A-E45B-41ED-A30C-C9B1D7A0C02F} - No File FF Extension: GoSiave - C:\Users\Raph\AppData\Roaming\Mozilla\Firefox\Profiles\hqu7y68u.default\Extensions\A@xyVfl.org [2014-09-23] CHR Extension: (GoSiave) - C:\Users\Raph\AppData\Local\Google\Chrome\User Data\Default\Extensions\lahlmbhleenfkdheglgednbehfglldfa [2014-09-23] CHR Extension: (GoSiave) - C:\Users\Raph\AppData\Local\Google\Chrome\User Data\Default\Extensions\lahlmbhleenfkdheglgednbehfglldfa\3.0 [2014-09-23] CHR HKLM\SOFTWARE\Policies\Google: Policy restriction <======= ATTENTION 2014-09-23 19:23 - 2014-09-23 19:23 - 00000000 ____D () C:\ProgramData\GOSavee 2014-09-23 19:23 - 2014-09-23 19:23 - 00000000 ____D () C:\Program Files (x86)\GOSavee 2014-09-23 19:22 - 2014-09-23 19:23 - 00000000 ____D () C:\ProgramData\1540f5ad2616193e 2014-09-23 19:22 - 2014-09-23 19:22 - 00000000 ____D () C:\Users\UpdatusUser\AppData\Local\Torch 2014-09-23 19:22 - 2014-09-23 19:22 - 00000000 ____D () C:\Users\UpdatusUser\AppData\Local\Google 2014-09-23 19:22 - 2014-09-23 19:22 - 00000000 ____D () C:\Users\UpdatusUser\AppData\Local\Comodo 2014-09-23 19:22 - 2014-09-23 19:22 - 00000000 ____D () C:\Users\UpdatusUser\AppData\Local\Chromatic Browser 2014-09-23 19:22 - 2014-09-23 19:22 - 00000000 ____D () C:\Users\Raph\AppData\Local\Torch 2014-09-23 19:22 - 2014-09-23 19:22 - 00000000 ____D () C:\Users\Raph\AppData\Local\Comodo 2014-09-23 19:22 - 2014-09-23 19:22 - 00000000 ____D () C:\Users\Raph\AppData\Local\Chromatic Browser 2014-09-23 19:22 - 2014-09-23 19:22 - 00000000 ____D () C:\Users\Guest\AppData\Local\Torch 2014-09-23 19:22 - 2014-09-23 19:22 - 00000000 ____D () C:\Users\Guest\AppData\Local\Google 2014-09-23 19:22 - 2014-09-23 19:22 - 00000000 ____D () C:\Users\Guest\AppData\Local\Comodo 2014-09-23 19:22 - 2014-09-23 19:22 - 00000000 ____D () C:\Users\Guest\AppData\Local\Chromatic Browser 2014-09-23 19:22 - 2014-09-23 19:22 - 00000000 ____D () C:\Users\Guest 2014-09-23 19:22 - 2014-09-23 19:22 - 00000000 ____D () C:\Users\Administrator\AppData\Local\Torch 2014-09-23 19:22 - 2014-09-23 19:22 - 00000000 ____D () C:\Users\Administrator\AppData\Local\Google 2014-09-23 19:22 - 2014-09-23 19:22 - 00000000 ____D () C:\Users\Administrator\AppData\Local\Comodo 2014-09-23 19:22 - 2014-09-23 19:22 - 00000000 ____D () C:\Users\Administrator\AppData\Local\Chromatic Browser DisableService: yigtss C:\WINDOWS\System32\drivers\qdebxy.sys EmptyTemp: CMD: bitsadmin /reset /allusers

Save this as fixlist.txt, in the same location as FRST.exe
Run FRST and press Fix
On completion a log will be generated please post that

THEN

Please download AdwCleaner by Xplode onto your desktop.

[*]Close all open programs and internet browsers.
[*]Double click on AdwCleaner.exe to run the tool.
[*]Click on Scan.
[*]After the scan is complete click on “Clean”
[*]Confirm each time with Ok.
[*]Your computer will be rebooted automatically. A text file will open after the restart.
[*]Please post the content of that logfile with your next answer.
[*]You can find the logfile at C:\AdwCleaner[S1].txt as well.

FINALLY

Download aswMBR.exe ( 4.5mb ) to your desktop.
Double click the aswMBR.exe to run it.
You may be offered the option of using virtualisation, accept that
When it offers to download the virus database allow that as well
Click the “Scan” button to start scan

https://dl.dropboxusercontent.com/u/73555776/AswMBR%20scan.JPG

On completion of the scan click save log, save it to your desktop and post in your next reply

Here’s the first log.

AdwCleaner v3.310 - Report created 23/09/2014 at 22:27:42

Updated 12/09/2014 by Xplode

Operating System : Windows 8.1 Pro (64 bits)

Username : Raph - RAPHAEL

Running from : C:\Users\Raph\Desktop\AdwCleaner.exe

Option : Clean

***** [ Services ] *****

***** [ Files / Folders ] *****

Folder Deleted : C:\Program Files (x86)\BrowseSmart
Folder Deleted : C:\Program Files (x86)\Mobogenie
Folder Deleted : D:\Documents\Mobogenie
Folder Deleted : C:\Users\Raph\AppData\Local\genienext
Folder Deleted : C:\Users\Raph\AppData\Local\Mobogenie
File Deleted : C:\END
File Deleted : C:\Users\Raph\daemonprocess.txt
File Deleted : C:\Users\Raph\AppData\Roaming\Mozilla\Firefox\Profiles\hqu7y68u.default\user.js

***** [ Scheduled Tasks ] *****

***** [ Shortcuts ] *****

***** [ Registry ] *****

Key Deleted : HKLM\SOFTWARE\Google\Chrome\Extensions\bopakagnckmlgajfccecajhnimjiiedh
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths\MobogenieAdd
Key Deleted : HKLM\SOFTWARE\Classes\CLSID{1AA60054-57D9-4F99-9A55-D0FBFBE7ECD3}
Key Deleted : HKLM\SOFTWARE\Classes\Interface{3B3F3AAD-FB97-49FF-BFEE-D22869AC4326}
Key Deleted : HKLM\SOFTWARE\Classes\Interface{EAF749DC-CD87-4B04-B22A-D4AC3FBCB2BC}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib{E2343056-CC08-46AC-B898-BFC7ACF4E755}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface{3B3F3AAD-FB97-49FF-BFEE-D22869AC4326}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface{EAF749DC-CD87-4B04-B22A-D4AC3FBCB2BC}
Key Deleted : HKCU\Software\Conduit
Key Deleted : HKCU\Software\RegisteredApplicationsEx
Key Deleted : HKCU\Software\AppDataLow\Software\SmartBar

***** [ Browsers ] *****

-\ Internet Explorer v11.0.9600.16384

-\ Mozilla Firefox v32.0.2 (x86 en-US)

[ File : C:\Users\Raph\AppData\Roaming\Mozilla\Firefox\Profiles\hqu7y68u.default\prefs.js ]

Line Deleted : user_pref(“CT3289075.FF19Solved”, “true”);
Line Deleted : user_pref(“CT3289075.UserID”, “UN42932510642118386”);
Line Deleted : user_pref(“CT3289075.fullUserID”, “UN42932510642118386.IN.20131230135010”);
Line Deleted : user_pref(“CT3289075.installDate”, “30/12/2013 13:50:13”);
Line Deleted : user_pref(“CT3289075.installSessionId”, “{43AF1D74-3D75-4243-B352-785B51AFA9A7}”);
Line Deleted : user_pref(“CT3289075.installSp”, “false”);
Line Deleted : user_pref(“CT3289075.installerVersion”, “1.8.1.4”);
Line Deleted : user_pref(“CT3289075.searchRevert”, “false”);
Line Deleted : user_pref(“CT3289075.searchUninstallUserMode”, “1”);
Line Deleted : user_pref(“CT3289075.searchUserMode”, “1”);
Line Deleted : user_pref(“CT3289075.toolbarInstallDate”, “30-12-2013 13:50:10”);
Line Deleted : user_pref(“CT3289075.versionFromInstaller”, “10.23.0.722”);
Line Deleted : user_pref(“CT3289075.xpeMode”, “1”);
Line Deleted : user_pref(“extensions.fvd_single.surfcanyon.ramp.start_time”, “1394115126349”);
Line Deleted : user_pref(“smartbar.machineId”, “TVMG7TOJSHFKZVKBCIGWFJWF4G/ICUSA+KPOC0BRE9ZA39IKGSYWGGSUI1+Z3VJDA9QAI4NMC13DNYQJEINZFQ”);

-\ Google Chrome v37.0.2062.120

[ File : C:\Users\Raph\AppData\Local\Google\Chrome\User Data\Default\preferences ]


AdwCleaner[R0].txt - [3372 octets] - [23/09/2014 22:24:09]
AdwCleaner[S0].txt - [3254 octets] - [23/09/2014 22:27:42]

########## EOF - C:\AdwCleaner\AdwCleaner[S0].txt - [3314 octets] ##########

The warnings have stopped appearing, and here is the last log. Please inform me if my PC is now in good condition :slight_smile: thanks for the help good sir.

There is a locked and hidden service that AswMBR can see but FRST goes right over it. So I would like to get a second opinion on the service

Download the latest version of TDSSKiller from here and save it to your Desktop.

[*]Doubleclick on TDSSKiller.exe to run the application

https://dl.dropbox.com/u/73555776/tdss%20start.JPG

[*]Then click on Change parameters.

https://dl.dropbox.com/u/73555776/tdss%20Change%20param.JPG

[*]Check the boxes beside Verify Driver Digital Signature, Detect TDLFS file system and Use KSN to scan objects , then click OK.

[*]Click the Start Scan button.

[*]If a suspicious object is detected, the default action will be Skip, click on Continue.

https://dl.dropbox.com/u/73555776/tdss%20threat.JPG

[*]If malicious objects are found, they will show in the Scan results and offer three (3) options.
[*]Ensure Cure is selected, then click Continue => Reboot now to finish the cleaning process.

[*]Get the report by selecting Reports

https://dl.dropbox.com/u/73555776/tdss%20report.JPG

[*]Note: If Cure is not available, please choose Skip instead, do not choose Delete unless instructed.

Please copy and paste its contents on your next reply.

It seems that the report was too long for the message, I attached a text file instead. There was indeed 1 threat detected.

Run TDSSKiller again and when this service appears select delete (cure will not be available)

Service KMSELDI ( UDS:DangerousObject.Multi.Generic ) - skipped by user

Then reboot and let me know how the computer is behaving

It’s doing fine so far and avast has stopped notifying me of any threat. Thanks for your help :slight_smile:

OK lets tidy up then

Subject to no further problems :slight_smile:

I will remove my tools now and give some recommendations, but, I would like you to run for 24 hours or so and come back if you have any problems

Now the best part of the day ----- Your log now appears clean :thumbsup:

A good workman always cleans up after himself so…The following will implement some cleanup procedures as well as reset System Restore points:

Download and run Delfix

https://dl.dropboxusercontent.com/u/73555776/delfix.JPG

Now that you are clean, to help protect your computer in the future I recommend that you get the following free programmes:

CryptoPrevent install this programme to lock down and prevent crypto ransome ware

https://dl.dropboxusercontent.com/u/73555776/CryptoPrevent.JPG

Malwarebytes.

Update and run weekly to keep your system clean

It is critical to have both a firewall and anti virus to protect your system and to keep them updated.

To learn more about how to protect yourself while on the internet read this little guide Best security practices Keep safe :wave: