Malware com.google.services.settings

system · 2017-05-12T09:32:00.000Z

Phone: Intex Aqua Prime 3G Android: 5.1 Processor: Quad Core MTK6580
Sorry my english is not very good
Hello, I have been infected by this application: com.google.services.settings
I have tried many antivirus programs that indicate uninstalling the application, but the application returns
I have reset the phone to its factory state and this application is reinstalled again
Please someone can say some way to disinfect the phone

http://thumbs.subefotos.com/7921770a7f8612e47e5bb25f71c2102eo.jpg

regards

TerezaV. · 2017-05-13T05:51:42.000Z

Hi buzo, we need a sample of the virus - you can send it to us via the “Solucionar” button. Then we should be able to say more.

system · 2017-05-13T14:30:00.000Z

you can send it to us via the "Solucionar" button

I do not know very well which is this button “solve”, if it refers to the one that leaves when the alert jumps I have pressed and gives the option to desistalar:
Com.google.services.settings, I uninstall but this application is installed again
The only information I have now is the photograph of the post
I already do hard reset, if this problem returns I will comment
thank you very much

TerezaV. · 2017-05-15T16:06:30.000Z

OK, if it appears again, please let me know.

system · 2017-05-22T21:50:04.000Z

Hi Tereza V the virus has returned, I have pressed button to solve the two alerts,
Com.google.services.settings is installed as an application and give the option to uninstall and the other alert disappears when pressing the button solve

http://thumbs.subefotos.com/deba8f62cb386e72e0460ccfdfd88f60o.jpg

TerezaV. · 2017-05-24T12:00:39.000Z

Hi, thanks for your message.

We need you to send us an APK file of the app, here is how to extract it:

download to your mobile device the Apk Extractor app - https://play.google.com/store/apps/details?id=com.ext.ui - please note that if you wish to install directly from the page you must be logged in the same Google Account you use in your mobile device
open the Apk Extractor app in your device
find the desired app and tap the small “triangle like” icon in the line of the app
a popup with “share” and “info” will appear - select “share”
select “Gmail” - an e-mail with the attached apk of the desired app will be created
as the recipient of the e-mail (“To” field) write android@avast.com
as the subject please enter the “problem reported at the Avast forum”
send the e-mail

If you wish to find the created apk in your device you can find it under “sdcard/ExtractedApks/”

system · 2017-05-24T15:17:09.000Z

Hello, first thank you for your help
I am already informed of this problem, has happened to many people, the malware is embedded before the purchase
I am waiting for a solution with my guarantee
I will comment later
Many thanks again for your help

TerezaV. · 2017-05-28T05:31:46.000Z

Hi, thanks for the heads up, let us know more later, we will really appreciate it, thanks!

system · 2017-06-01T17:54:22.000Z

Hi Tereza V. I am sending you extractor apk to extracted from the malware application
Sorry my english is not good

This is the application that installs
https://www.sendspace.com/file/qx13rd

This second is another part I believe
https://www.sendspace.com/file/wy4hou

If you get any information, please send

system · 2017-06-08T14:07:48.000Z

Hi ,Tereza V.

Did you see the last message?

TerezaV. · 2017-06-09T17:09:40.000Z

Hi, yes I have forwarded it to a colleague (Květoslav). He made a ticket and sent the details from you to the virus lab. He also says he has contacted you from the ticket, did you get his message?

system · 2017-06-19T16:26:31.000Z

Hi ,Tereza V.
ok
I do not have a message

TerezaV. · 2017-06-21T12:42:17.000Z

Hi, Květoslav confirmed he contacted you on 5th June, he set you a ticket no. 837592. Please check your spam folder, or let me know, if you don’t find the message, I will post it here.

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