Hi guys,
My father called my attention when he noticed our anti-virus (Avast Free) suddenly shows popups every now and then saying there is an infection (I have attached a screenshot for your reference). He said it might be from the usb flash drive that he is using, where suddenly all the files went missing and was replaced by one shortcut.
I did the following as described in your initial instructions:
- Installed and ran Malwarebytes Anti-Malware. (MBAM Log attached)
- Installed and ran Farbar Recovery Scan Tool (FRST.txt and Additions.txt attached)
- Installed and ran aswMBR.exe (aswMBR log attached)
- Installed and ran MCShield (MCShield log attached)
After running MBAM, it asked me to reboot my PC which I did. After the restart, the pop up message from Avast disappeared so I assumed the first step already fixed the issue. But I still continued steps 2-4 just to be sure (and I attached the logs as you might be able to check if everything is fine or if I need to do anything else).
Although the avast pop up is no longer appearing, the files in the usb are still missing. Can you help me in recovering my father’s files? I found a cmd command in the internet giving me a script but I am not sure if it is safe to use. The code is “attrib -s -h -a -r /s /d .”
I am wondering if the virus/malware was from the USB flash drive since the MCShield scan said it was clean. Hope anyone could help me on this.
Thanks and regards,