Hello and thanks for the time to read and reply. My moms computer is infected with a “win32.downloader.gen malwareC” (according to spybot). Attempts to get rid of it via spybot and her norton have failed. I am assuming this is the issue and it causing her computer to freeze when I am trying to click on/open/use programs on her computer, slowing down her internet, etc. She uses windows vista and firefox. I am using my own personal computer to attempt to fix hers.
I have seen many threads on here where the help has been given and worked. Any help would be appreciated greatly. Thank you.
I am unsure of the virustotal website which you mentioned (how to use it I mean). Here are all the attached logs from my moms computer that I was given.
I hope I did this right…Let me know if i forgot any attachments. Thank you for your help.
Also, after running all the programs you told me to, the computer is still not allowing access to programs example: clicking on a hoyle card game shes played before makes the mouse turn into the circle thing like its loading then i have to force restart the computer via the power button.
[*]Then click the Run Fix button at the top
[*]Let the program run unhindered, reboot the PC when it is done
[*]Open OTL again and click the Quick Scan button. Post the log it produces in your next reply.
I ran the fix but the program became unresponsive when i reached:
[emptytemp]
[CREATERESTOREPOINT]
[Reboot]
Rebooted and ran the quick scan (see attached) and spybot detected nothing (see attached)
I am heading to work now and will not be back on here until 830p est. I do appreciate all the help you are giving me and my mom in attempts to help resolve the issues.
It is still acting up. When she clicks to open a program, it will still do the load mouse thing when she clicks on a program and she told me that today her computer went to sleep and when she tried to ‘wake it up’ the screen stayed black and she had to manually turn it off.
The computer works fine in safe mode, but not in the regular mode. I dont know if that will help or not in solving this problem. And again, thank you very much for all of your help and guidance in this process.
OK lets try the "safe mode " in normal windows and see if we can determine which driver is causing the problem
Next we will check for driver conflicts
Step 1: Start MSConfig
Click Start, type msconfig in the Start Search box, and then press ENTER.
If you are prompted for an administrator password or for a confirmation, type the password, or provide confirmation.
Step 2: Configure Selective Startup options
1.In the System Configuration Utility dialog box, click Selective Startup on the General tab.
I did what you recommended and will have her fiddle around on her computer today while I am at work. I will let you know how it goes when I get home (9pm est).
She was able to play her game fine, but when she clicked on the internet (firefox logo on the toolbar) it did the load mouse thing again and she was forced to manually restart her computer (with the power button).
She said that where it will let her play her game for a little while then freeze, it will freeze while she moves files or delete them, it freezes when on the internet. She also said that she tried to switch to safe mode and when she highlighted the option (after resetting her computer manually) and hit enter it would go to regular windows mode. I am wondering if it is possible that this may be a hardware issue.
