That would be my assessment as a lack of malware and random freezes are indicative of that
Has she yet tried the clean boot ?
She hasnt tried a clean boot, but I wont lie, I have no clue what that even is… :-\
See my post 13
Sorry about that ^.^ Yes, we did try that yesterday.
And even with a clean boot the problems still occurred ?
Yes it is. :\ I appreciate (and I know I’ve said this over and over again but its true) ALL the help you’ve given thus far.
Hmm thinking back I had one like this the other day where there was a temporary folder with over a Gb of data in it
Clear Cache/Temp Files
Download TFC by OldTimer to your desktop
[*] Please double-click TFC.exe to run it. (Note: If you are running on Vista, right-click on the file and choose Run As Administrator).
[*]It will close all programs when run, so make sure you have saved all your work before you begin.
[*]Click the Start button to begin the process. Depending on how often you clean temp files, execution time should be anywhere from a few seconds to a minute or two. Let it run uninterrupted to completion.
[*]Once it’s finished it should reboot your machine. If it does not, please manually reboot the machine yourself to ensure a complete clean.
Ran the TFC and it still froze on her when she was playing a game. We rebooted the computer and switched it over to safe mode with networking, which did not load windows in safe mode, but regularly instead. I uninstalled the two games she had which freeze when she plays them (although before this problem started she had them on her computer and played them with no issues). I told her to test out her computer. Shes playing angry birds to see if it freezes during that. I have work so I wont reply with the results until later this evening.
OK when OTL and TFC run their fixes they will stop all running processes
Should I run the OTL again? She said her computer still freezes when she tries to move documents (shes trying to move them to an external hard drive to save them just in case), when shes on the internet, and when she is playing games. She said this happened many times today and she had to reset her computer manually about 20 times or so.
OK could she run TFC from safemode please
Sadly my mom could no longer take the freezing, so we took it to staples and they discovered it was the hard drive and that it would need to be replaced. She opted for purchasing a new tower for her computer instead of having it fixed.
Thank you for all your hard work in assisting me with the issue. I appreciate the time you took for us.
No problem, at least she now has a working system