Malware problem

system · 2015-07-06T12:35:57.000Z

I have been getting Avast pop-up message stating that a malware threat has been blocked. The pop-ups happen quite frequently and mention things like alwaysisobar.com, anythicago.com, bestdriverstar.net. I found a post that seems to be the same issue as mine.

https://forum.avast.com/index.php?topic=172051.0

I ran ZOEK and have attached the notepad file with the results.

system · 2015-07-06T12:37:55.000Z

https://forum.avast.com/index.php?topic=53253.0
Attach the required logs.

system · 2015-07-09T14:20:37.000Z

I have attached the scan logs.

Eddy · 2015-07-09T14:35:34.000Z

Unless you installed it yourself, malware has changed Chrome into a developer version.
This makes it possible for all kinds of malware to install itself without you noticing it.
A good start would be removing Chrome completely.

system · 2015-07-09T16:10:57.000Z

I’ll start with that…thanks!

system · 2015-07-09T16:43:51.000Z

I hope that you have already uninstalled Google Chrome. Do it if you have not already.

AS: Windows Defender (Enabled - Up to date) {D68DDC3A-831F-4fae-9E44-DA132C1ACF46} AS: IObit Malware Fighter (Enabled - Up to date) {A751AC20-3B48-5237-898A-78C4436BB78D} AS: avast! Antivirus (Enabled - Up to date) {ACCC9CA4-9C28-93C8-4B81-AFE241D3E736}

Enable only one and disable others.

Uninstall the following programs–

[]Advanced SystemCare 8
[]Go away MDA Bypass MDA blocked sites
[]IObit Malware Fighter 3
[]IObit Uninstaller
[*]YTD Video Downloader 4.7.1

[*]Step #1 Fix with FRST
Make sure that you still have FRST.exe on your Desktop. If you do not have it, download the suitable version from here to your Desktop.
[*]Open Notepad.exe. Do not use any other text editor software;
[*]Copy and Paste the contents inside the code-box to your Notepad –

Start
CreateRestorePoint:
CloseProcesses:
EmptyTemp:
CustomCLSID: HKU\S-1-5-21-2844733657-1451469494-189234720-1000_Classes\CLSID\{56CBD3CF-BF99-4DF5-851F-F5B9B57496A1}\InprocServer32 -> No Filepath
CustomCLSID: HKU\S-1-5-21-2844733657-1451469494-189234720-1003_Classes\CLSID\{005A3A96-BAC4-4B0A-94EA-C0CE100EA736}\localserver32 -> No Filepath
CustomCLSID: HKU\S-1-5-21-2844733657-1451469494-189234720-1003_Classes\CLSID\{444785F1-DE89-4295-863A-D46C3A781394}\InprocServer32 -> No Filepath
CustomCLSID: HKU\S-1-5-21-2844733657-1451469494-189234720-1003_Classes\CLSID\{FB314ED9-A251-47B7-93E1-CDD82E34AF8B}\InprocServer32 -> No Filepath
CustomCLSID: HKU\S-1-5-21-2844733657-1451469494-189234720-1003_Classes\CLSID\{FB314EDA-A251-47B7-93E1-CDD82E34AF8B}\InprocServer32 -> No Filepath
CustomCLSID: HKU\S-1-5-21-2844733657-1451469494-189234720-1003_Classes\CLSID\{FB314EDB-A251-47B7-93E1-CDD82E34AF8B}\InprocServer32 -> No Filepath
CustomCLSID: HKU\S-1-5-21-2844733657-1451469494-189234720-1003_Classes\CLSID\{FB314EDC-A251-47B7-93E1-CDD82E34AF8B}\InprocServer32 -> No Filepath
Task: {7DCA3FAE-20F4-4B86-927B-FD0C2CDBB1FC} - System32\Tasks\ASC8_SkipUac_Amy and Chris => C:\Program Files\IObit\Advanced SystemCare 8\ASC.exe [2015-06-16] (IObit)
HKLM\...\Run: [] => [X]
GroupPolicyUsers\S-1-5-21-2844733657-1451469494-189234720-1038\User: Group Policy on Chrome detected <======= ATTENTION
CHR HKLM\SOFTWARE\Policies\Google: Policy restriction <======= ATTENTION
HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =
HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = 
HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = %SystemRoot%\system32\blank.htm
Toolbar: HKU\S-1-5-21-2844733657-1451469494-189234720-1000 -> No Name - {604BC32A-9680-40D1-9AC6-E06B23A1BA4C} -  No File
C:\Users\Amy and Chris\jobq.dat
CMD: bitsadmin /reset /allusers
CMD: type "C:\zoek-results.log"
End

[*]Click on File > Save as…
[list][*]Inside the File Name box type fixlist.txt
[*]From the Save as type drop down list, choose All Files
[*]Save the file to your Desktop;
[*]Re-run FRST.exe and click Fix;
[*]Note: If FRST advises there is a new updated version to be downloaded, do so/allow this.[]After the completion, a log will be produced;
[]Attach the log in your next reply.[/list]

[*]Required Log(s):
[*]FRST Fix Log

Regards,
Valinorum

system · 2015-07-10T12:33:34.000Z

I have attached the FRST fix log

system · 2015-07-10T18:55:20.000Z

How is your PC?

system · 2015-07-10T23:33:17.000Z

My computer seems to be running much better. It looks like the malware problems are gone. Thank you for your help!

system · 2015-07-11T20:08:50.000Z

Perusing your logs, I see no infection currently present in your system. Unless you are having any issue(s), the machine appears to be Malware-free as we speak.

Removal of Tools and Quarantined Files

Despite the tools we have used are clean, they are powerful removal tools and made in a way so that they carry out any commands given to them without (most cases) asking for a confirmation. In the hands of an inept person, they can make the machine un-bootable – a scenario we do not wish to see. Also, we need to remove the quarantined files/folders from your system as a dormant malware can be as bad as an active one if given the proper environment. I shall now give you the guidelines to remove the tools and the quarantined files from your system.

[*]Cleanup with Delfix
Please download DelFix by Xplode to your Desktop.
Download Link
[*]Double-click to run the program;
[list][*]Note: Windows Vista/7/8 users right-click and choose Run as administrator[*]Make sure that all the boxes are checked;
[*]Click Run;
[*]A log will be opened after the operation is finished;
[*]Copy and Paste it in your next reply[/list]

Prevention and Future Guidelines

Prevention is better than cure – goes the old saying. As much as we love to see you visit our site, we do not want to see you having your PC infected by malwares again.

[*]Keep Windows up-to-date.
It is extremely important that you keep your operating system (Windows) updated when updates are made available. It is set to alert you, so be sure not to ignore these notices and to allow the updates to install. Many of these are critical security packages which could very possibly be the difference between your picking up a future infiltration and simply passing right by it unharmed.
[*]Run antivirus software and keep it up-to-date, too.
Antivirus software is your safety net if all other protections fail. The first line of defense is smart computing, of course, but everyone needs a backup. Once they’re installed, check periodically to ensure they have been successfully updating as well. An out-of-date antivirus is not a happy antivirus!
[*]Keep your web browser plugins and other programs updated also.
This tip is rarely shared by technicians and its importance is not widely recognized, but it’s absolutely critical. Programs such as Java, Adobe Flash Player and Adobe Reader, Internet Explorer, and myriad other such web-exposed items are deeply vulnerable to attack, which can quickly lead to a hopelessly infected system no matter what protection you currently have installed. The reason is that these programs are ubiquitous, but are also not perfect and are extremely complex… and as such, security vulnerabilities are discovered and exploited by hackers hoping to gain control over your machine. By performing every update for these programs as soon as it’s made available, you will greatly reduce your exposure to dangerous internet threats.

A great way to do this is to install the Filehippo Update Checker and run it regularly. Also, try not to ignore any notifications you receive regarding updates to programs already installed on your PC.

No scripts is an excellent security device too. I like it but it is not for everyone because it requires you to take action if you want to see some things (pop ups, banners etc.) on sites you visit.

Download NoSript by Giorgio Maone.

Note: Sometimes you will get a site telling you that you need to install Java when actually all you need to do is enable the site through the no script icon down on the right hand side of your computer.

[*]Watch out for new threat named CryptoLocker
CryptoLocker is a new type ransomware family malware that encrypts your important files and asks for a ransom to decrypt them. At the moment of posting this reply there are no tools that can undo the havoc this malware causes. We can help you to remove the malware from your system but the files that was encrypted cannot be recovered without the decryption key. So, I ask for your forbearance and practice constant vigilance. Please read the following article to acknowledge yourself about the safety measures.
How to prevent your computer from becoming infected by CryptoLocker.

[*]And last of all, surf smart.
It doesn’t matter how well the autopilot system works if the pilot keeps flying the plane into mountain ranges. Don’t forget that no matter how much you have protecting yourself, your security ultimately begins and ends with you. Don’t visit dangerous or questionable web sites, avoid suspicious links on Facebook and emails/email attachments you’re unsure about, and just generally keep your wits about you, and you’ll be much safer. Also, avoid illegal downloads, cracks, “warez”, and all other too-good-to-be-true internet offerings: they’re typically laden with malware. Be smart and you can avoid most threats lurking about the darker corners of the internet! And for even more tips, see our article, How Did I Get Infected in the First Place?

My help is free but if you feel like making my day you may donate any amount you wish by clicking the ‘donate’ button. I really appreciate your kindness.

https://www.paypalobjects.com/en_US/i/btn/btn_donate_SM.gif

Regards,
Valinorum

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