I need to remove a bad program file called Storm Alert. It is from a game I have since removed. I have uninstalled all I can, this will not uninstall.
I am attaching all the logs and a screen shot of the Storm Alert program info.
last attachment
Side note: the pop-ups have settled down in IE11.
the pop-ups are still uncontrollable in Chrome.
Hi there, the first thing you must do is uninstall Chrome. You can re-install once we have finished
CAUTION : This fix is only valid for this specific machine, using it on another may break your computer
Open notepad and copy/paste the text in the quotebox below into it:
CreateRestorePoint: CHR HKLM\SOFTWARE\Policies\Google: Policy restriction <======= ATTENTION BHO: No Name -> {369d9aac-064b-46dc-8784-35ecb660efdc} -> No File BHO: No Name -> {44b18885-a381-4629-a5b6-51a938ba4f2b} -> No File BHO: No Name -> {7ee81744-0298-4b94-be54-bf1a4591bba4} -> No File BHO: No Name -> {b5084356-b8e2-4f77-8b73-a409ffed4f6e} -> No File BHO: No Name -> {d8a0aa7f-c99d-4135-abdf-9d99267a38a6} -> No File BHO: No Name -> {dc678ac6-7c76-4ba6-a2b9-f6d65715d6ec} -> No File BHO-x32: No Name -> {369d9aac-064b-46dc-8784-35ecb660efdc} -> No File BHO-x32: No Name -> {7ee81744-0298-4b94-be54-bf1a4591bba4} -> No File BHO-x32: No Name -> {b5084356-b8e2-4f77-8b73-a409ffed4f6e} -> No File BHO-x32: No Name -> {d8a0aa7f-c99d-4135-abdf-9d99267a38a6} -> No File BHO-x32: No Name -> {dc678ac6-7c76-4ba6-a2b9-f6d65715d6ec} -> No File Toolbar: HKLM - No Name - {318A227B-5E9F-45bd-8999-7F8F10CA4CF5} - No File CHR Extension: (saveron) - C:\Users\k0724613\AppData\Local\Google\Chrome\User Data\Default\Extensions\denpeoccffkfeageaomgcmlmjgpkfook [2014-11-12] CHR Extension: (tpeirfecTcouPonn) - C:\ProgramData\dajljdncijdflcnhciehbhmmkfkgelkd\ [2014-12-19] 2015-01-17 11:09 - 2015-01-17 11:09 - 00000000 ____D () C:\StormAlert 2015-01-16 23:14 - 2015-01-17 13:05 - 00000000 ____D () C:\ProgramData\tOOpbuyer 2015-01-16 23:14 - 2015-01-17 13:05 - 00000000 ____D () C:\ProgramData\ApPtoaU 2015-01-16 00:43 - 2015-01-17 10:46 - 00003476 _____ () C:\WINDOWS\System32\Tasks\ProPCCleaner_Popup 2014-12-23 09:08 - 2015-01-17 12:01 - 00000000 ____D () C:\ProgramData\ccouponpeaak 2014-12-23 09:08 - 2014-12-23 09:08 - 00000000 ____D () C:\ProgramData\dajljdncijdflcnhciehbhmmkfkgelkd 2014-12-23 09:07 - 2015-01-17 12:01 - 00000000 ____D () C:\ProgramData\deallpeAak 2014-12-22 11:31 - 2015-01-17 12:02 - 00000000 ____D () C:\ProgramData\PrinecaeCoupon 2014-12-19 20:57 - 2015-01-17 13:05 - 00000000 ____D () C:\ProgramData\BetterrPriceeChec 2015-01-17 10:52 - 2013-05-22 11:45 - 00000000 __SHD () C:\WINDOWS\SysWOW64\AI_RecycleBin 2015-01-17 10:46 - 2014-11-12 13:35 - 00000000 ____D () C:\Users\k0724613\Documents\ProPCCleaner 2015-01-16 23:15 - 2014-11-12 14:14 - 00000000 ____D () C:\ProgramData\51bf9bf637a1cce9 2014-11-12 11:50 - 2014-11-12 11:50 - 0000000 ____H () C:\Users\k0724613\AppData\Local\BITBCAF.tmp 2014-11-12 11:50 - 2014-11-12 11:50 - 0000000 _____ () C:\Users\k0724613\AppData\Local\{6158865E-7BC0-4053-9614-5AA90D00D9C3} 2013-05-22 11:28 - 2013-05-22 11:28 - 0000000 ____H () C:\ProgramData\DP45977C.lfl Task: {31BF6EE2-D320-4CAA-8B1E-DABC1ACC2A7F} - System32\Tasks\ProPCCleaner_Popup => C:\Program Files (x86)\Pro PC Cleaner\Splash.exe Task: {15734F1B-5E80-4D0C-8C03-0A5A81232E38} - System32\Tasks\GoogleUpdateTaskMachineUA => C:\Program Files (x86)\Google\Update\GoogleUpdate.exe [2014-02-09] (Google Inc.) Task: C:\WINDOWS\Tasks\GoogleUpdateTaskMachineCore.job => C:\Program Files (x86)\Google\Update\GoogleUpdate.exe Task: C:\WINDOWS\Tasks\GoogleUpdateTaskMachineUA.job => C:\Program Files (x86)\Google\Update\GoogleUpdate.exe C:\Users\k0724613\AppData\Local\Google\Chrome EmptyTemp: CMD: bitsadmin /reset /allusers
Save this as fixlist.txt, in the same location as FRST.exe
https://dl.dropboxusercontent.com/u/73555776/FRSTfix.JPG
Run FRST and press Fix
On completion a log will be generated please post that
THEN
Please download AdwCleaner by Xplode onto your desktop.
[*]Close all open programs and internet browsers.
[*]Double click on AdwCleaner.exe to run the tool.
[*]Click on Scan.
[*]After the scan is complete click on “Clean”
[*]Confirm each time with Ok.
[*]Your computer will be rebooted automatically. A text file will open after the restart.
[*]Please post the content of that logfile with your next answer.
[*]You can find the logfile at C:\AdwCleaner[S1].txt as well.
log for FRST and will be running AdwCleaner
log for AdwCleaner
You can now re-install Chrome, how is the computer behaving now ?
Thank you! The pop-ups have stopped and the program called Storm Alert is gone. I think I’m back to normal.
Thank you very much!
Subject to no further problems
I will remove my tools now and give some recommendations, but, I would like you to run for 24 hours or so and come back if you have any problems
Now the best part of the day ----- Your log now appears clean
A good workman always cleans up after himself so…The following will implement some cleanup procedures as well as reset System Restore points:
Remove tools
Download and run Delfix
https://dl.dropboxusercontent.com/u/73555776/delfix.JPG
Now that you are clean, to help protect your computer in the future I recommend that you get the following free programmes:
CryptoPrevent install this programme to lock down and prevent crypto ransome ware
https://dl.dropboxusercontent.com/u/73555776/CryptoPrevent.JPG
Update and run weekly to keep your system clean
Click on the link above to be taken to Unchecky.com
click the very large Download button.
click Save
Click Open folder
Right click on the Unchecky_setup and choose to Run as Administrator
Once open click the Install button.
Then click on Finish
Unchecky is now installed and will help you keep unwanted check boxes unchecked, this is a fire and forget programme
It is critical to have both a firewall and anti virus to protect your system and to keep them updated.
To learn more about how to protect yourself while on the internet read this little guide Best security practices Keep safe