Managed Network Client and Vista Ultimate 64-Bit

Avast Business Avast Distributed Network Manager
1

After being a satisfied avast! home user for several years, I’m evaluating avast! to replace Symantec AV at work. Everything’s going great on our XP boxes, but things aren’t going well at all on our Vista Ultimate 64 boxes.

If I attempt a push install from ADNM, it returns an 0x05 error. (UAC is off, ADNM is using the domain admin account to push packages.)

If I try to build an MSI (on a Vista Ultimate 64 box) I get an 0x05 error. I do, however, get the InstPkgs directory created on the C:\ drive. Attempting to run setup from the instpkgs directory gives the text at the bottom of this post in the installation log.

The professional client installs fine, and that’s OK for our current situation (2 Vista machines out of 100) but I will need to be able to use the managed client if we ever deploy Vista on a larger scale.

(ADNM is running on Vista 64 Ultimate, btw.)

Any ideas? Is it the edition of Vista (Ultimate)? The 64-bitness? Anything here I can do? ???

Thanks.

[Running as domain admin/member of local admin group, UAC off]

01.12.2008 21:28:04 general: Started: 01.12.2008, 21:28:04
01.12.2008 21:28:04 general: Running setup_av_net-334 (820)
01.12.2008 21:28:04 system: Operating system: Windows Vista ver 6.0, build 6001, sp 1.0 [Service Pack 1] AMD64
01.12.2008 21:28:04 system: Memory: 29% load. Phys:4194303/4194303K free, Page:4194303/4194303K free, Virt:2020416/2097024K free
01.12.2008 21:28:04 system: Computer WinName: CJOHNSEN1
01.12.2008 21:28:04 system: Windows Net User: OMNIPRESS\cjohnsen
01.12.2008 21:28:04 general: Cmdline:
01.12.2008 21:28:04 general: Old version: 510 (1296)
01.12.2008 21:28:04 system: Using temp: C:\Users\cjohnsen\AppData\Local\Temp_av_mgmI.tm~a06496 (508157M free)
01.12.2008 21:28:04 general: Install check: av_pro installed - setting av_net to NOT installed
01.12.2008 21:28:04 general: SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 0
01.12.2008 21:28:04 general: DldSrc set to inet
01.12.2008 21:28:04 internet: SYNCER: Agent=Syncer/4.70 (av_net-820;p)
01.12.2008 21:28:04 system: Computer DnsName: cjohnsen1.corp.omnipress.com
01.12.2008 21:28:04 system: Computer Ip Addr: 172.16.0.50
01.12.2008 21:28:04 registry: Get registry: Software\Microsoft\Internet Explorer\Version=7.0.6001.18000
01.12.2008 21:28:04 general: Operation set to INST_OP_INSTALL
01.12.2008 21:28:04 general: GUID: 3b6669a0-0b4c-496a-863e-7a6724dc2e7f
01.12.2008 21:28:04 general: Default server pseudo definition loaded as ‘’.
01.12.2008 21:28:04 general: SelectCurrent: selected server ‘FailSafeServer’ from ‘main’
01.12.2008 21:28:04 package: GetPackages - set proxy for inet
01.12.2008 21:28:04 internet: SYNCER: Type: use IE settings
01.12.2008 21:28:04 internet: SYNCER: Auth: another authentication, use WinInet
01.12.2008 21:28:04 general: Entered SetupProcessWin32Avast::Do( INST_OP_INSTALL )
01.12.2008 21:28:04 general: Entered SetupProcessWin32::Do( INST_OP_INSTALL )
01.12.2008 21:28:04 general: Entered SetupProcess::Do( INST_OP_INSTALL )
01.12.2008 21:28:14 internet: SYNCER: Type: use IE settings
01.12.2008 21:28:14 internet: SYNCER: Auth: another authentication, use WinInet
01.12.2008 21:28:15 general: progress thread start
01.12.2008 21:28:15 general: progress start - 1
01.12.2008 21:28:15 general: compatCopyFile( \servers.def.vpu, C:\Users\cjohnsen\AppData\Local\Temp_av_mgmI.tm~a06496\onefile ) failed with error 0x00000002
01.12.2008 21:28:15 general: InvalidateCurrent: invalidated server ‘FailSafeServer’ from ‘main’
01.12.2008 21:28:15 general: SelectCurrent: unable to find any suitable server in ‘main’
01.12.2008 21:28:15 internet: while trying to get file ‘servers.def.vpu’, error 0x00000002 has occured, try 1
01.12.2008 21:28:15 internet: tried 1 servers to get file ‘servers.def.vpu’, but failed (0x00000002)
01.12.2008 21:28:15 file: GetNewerStampedFile:GetFileWithRetry failed: C:\Users\cjohnsen\AppData\Local\Temp_av_mgmI.tm~a06496\onefile, servers.def.vpu, error: 0x00000002
01.12.2008 21:28:15 package: Download servers.def, servers.def.vpu failed with error 0x20000011.
01.12.2008 21:28:16 general: compatCopyFile( \servers.def, C:\Users\cjohnsen\AppData\Local\Temp_av_mgmI.tm~a06496\onefile ) failed with error 0x00000002
01.12.2008 21:28:16 general: InvalidateCurrent: invalidated server ‘FailSafeServer’ from ‘main’
01.12.2008 21:28:16 general: SelectCurrent: unable to find any suitable server in ‘main’
01.12.2008 21:28:16 internet: while trying to get file ‘servers.def’, error 0x00000002 has occured, try 1
01.12.2008 21:28:16 internet: tried 1 servers to get file ‘servers.def’, but failed (0x00000002)
01.12.2008 21:28:16 file: GetNewerStampedFile:GetFileWithRetry failed: C:\Users\cjohnsen\AppData\Local\Temp_av_mgmI.tm~a06496\onefile, servers.def, error: 0x00000002
01.12.2008 21:28:16 package: Tried to download servers.def but failed with error 0x00000002.
01.12.2008 21:28:16 general: progress end - 0
01.12.2008 21:28:16 general: progress thread end
01.12.2008 21:28:16 general: InvalidateCurrent: invalidated server ‘FailSafeServer’ from ‘main’
01.12.2008 21:28:16 general: SelectCurrent: unable to find any suitable server in ‘main’
01.12.2008 21:28:16 internet: SYNCER: Type: Invalid
01.12.2008 21:28:16 internet: SYNCER: Auth: no authentication
01.12.2008 21:28:16 general: SelectCurrent: unable to find any suitable server in ‘main’
01.12.2008 21:28:16 general: progress end - forced
01.12.2008 21:28:16 general: progress thread end

2

this is not an answer for your problem but

today i installed ADNM and deployed the net client to my Vista 64BIT business edition.

It got pushed on it without problems (tho i expected some to arrise)

The only problem i have right now (and several others as i read in the forum) is that the UI wont start.

UAC is activated on my laptop
administrator account is used to deploy avast on the laptop

I do not believe it could be the windows version (ultimate)
Its not the 64-bitness, since im running Vista Business 64-bit and avast installed

3

I haven’t tried to do a push install to a vista 64 yet, only 32. However, I do know that the windows firewall likes to block the ports that are needed to install.

I’d temporarily disable the firewall on one machine to see if it works. If it does, I’ll give you some firewall rules that you can put into group policy.

If not, let us know, and we’ll try to figure out what’s going on.