Hello, I think this is a nasty infection and probably has been compounded… I’m attaching the results of MBAM scan, but I was unable to run OTL or aswMBR - i keep getting a message that says “A device attached to the system is not functioning.”
I’m attaching results of MalwareBytes. I appreciate any help you have to offer.
Download ComboFix from one of the following locations: Link 1 Link 2
VERY IMPORTANT !!! Save ComboFix.exe to your Desktop
IMPORTANT - Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you have difficulty properly disabling your protective programs, refer to this link here
[*]Double click on ComboFix.exe & follow the prompts.
[*]Accept the disclaimer and allow to update if it asks
Sorry, I was not able to get ComboFix to run either… very frustrating. I’m considering restoring to “factory settings” or reformatting the drive (if I can locate the backup disks! What so you think about either of these ideas? In any event, thanks for trying. If you have any more suggestions, however drastic, feel free to reply.
I think I know what it may be now and there is one tool that may still run and prove or deny that.
If this fails are you able to burn a CD ?
Also what is the operating system Windows XP, Vista or 7 (32 or 64Bit)
[*] Download RogueKiller and save it on your desktop.
[*]Quit all programs
[*] Start RogueKiller.exe.
[*] Wait until Prescan has finished …
[*] Click on Scan