Many viruses detected on my pc by avast, are they false positives?

General Topics
1

I made a link to my original post. No one has replied and I would appreciate help or to know if anyone else is experiencing the same problem.
http://forum.avast.com/index.php?topic=60609.0

2

Posted there. Hope it helps.

3

As soon as I installed Malwarebytes avast went crazy! it detected two threats and then would not let me do anything except block it.

4

Alright I did a complete system recovery, and all should have been well. i installed avast again and after a few days the same infections came up, the only thing I did: watch youtube. nothing else. Scan after scan reveals more of the same, I dont know if they are fps, i submitted files to avast. boot time scans do nothing, but find one virus. I tried other fixes. should I just dowload another AV and see if it detects the viruses?

5

Which browser are you using…?
asyn

Edit: Just saw the other thread. If I were you, I would follow Essexboy’s advice…!!

6

I am not that pc savy and my pc does not have the programs to unzip files. like I said complete system restore to factory settings so there are many programs missing. did another scan with avast and i got another temp file related to avast infected by the same virus, moved to chest and sent to avast. I looked around the forums and have read many people having similar problems with high amounts of viruses detected repeatedly. How can I get the avast team to look into the avast software to determine whether this issue is related to the software itself?

7

You can go here to get a free ‘unzip-software’ called 7-zip…!!
http://www.7-zip.org/
asyn

8

Thanks for the link. Also I would very much appreciate a response for the inquiry made in my last post: How to get the avast team to check out problems with the avast software?

9

You’re welcome…! :slight_smile:
To contact avast go here:
http://www.avast.com/contacts
asyn

10

thank you, but which link am I to use to get them? is it the ticket? and if so how do I create a log in? apologies if the amount of questions is too bothersome.

11

No problem, we’ll work it out…!! :slight_smile:
Technical support ticket: http://support.avast.com/index.php?_m=tickets&_a=submit
Online contact form: http://www.avast.com/contact-form.php?loadStyles
Phone: +420 274 005 777
Fax: +420 274 005 888
So choose what you like most…! :wink:
asyn

12

thank you very much for all the information. I really appreciate your help.

13

You’re welcome…!! :slight_smile:
asyn