system
1
Hello guys. My computer has not been working properly. The internet browser freezes and says “not responding”. Also, anytime I play a video it keeps on buffering. In addition, I get like threat updates everynow and then
Pondus
2
We need some logs before we can help, follow instructions here https://forum.avast.com/index.php?topic=53253.0
system
3
Thank you. Here are some logs
system
4
And here are the other logs.
Could you let me know if this makes a difference
CAUTION : This fix is only valid for this specific machine, using it on another may break your computer
Open notepad and copy/paste the text in the quotebox below into it:
CreateRestorePoint:
Task: {691B3CB4-CAB5-4BCD-9EE3-5453B7132A44} - System32\Tasks\Win Defrag => C:\Users\nita\AppData\Roaming\Updater\winupd.exe <==== ATTENTION
C:\Users\nita\AppData\Roaming\Updater
CMD: netsh advfirewall reset
CMD: netsh advfirewall set allprofiles state ON
CMD: ipconfig /flushdns
CMD: netsh winsock reset catalog
CMD: netsh int ip reset c:\resetlog.txt
CMD: ipconfig /release
CMD: ipconfig /renew
CMD: netsh int ipv4 reset
CMD: netsh int ipv6 reset
RemoveProxy:
EmptyTemp:
CMD: bitsadmin /reset /allusers
Save this as fixlist.txt, in the same location as FRST.exe
https://dl.dropboxusercontent.com/u/73555776/FRSTfix.JPG
Run FRST and press Fix
On completion a log will be generated please post that
system
6
Thank you very much. I think this is the log.
How is the computer behaving now ?
system
8
I don’t think the computer has randomly shut down today. Were you able to find out what the problem was? Also, is there any other software I can run or do something to clean out the computer or get rid out potential malware? Or anything in general to get the laptop to run as smooth as possible.
Thank you very much for your help.
Basically I just tidied it up… What problems are you experiencing ?
system
10
For instance, when I try to watch videos off some website it keeps on loading/lagging. Also, sometimes a website will keep on loading and loading. And the browers sometimes randomly says “not responding” . Quick question - Im thinking maybe I should restart the whole system. But I was wondering what would happen to the songs on my ipod. Would it be possible to transfer songs from the ipod to the new itunes? Thank you
Initially I would update windows to 8.1, that may resolve some of the problems
system
12
Ok. Also, my laptop shuts down on its own and when I turn it back on it says “There was a problem so the computer had to shut down” Would the update help that?
system
13
When I try to update to Windows 8.1, I get this message: “windows is getting your 8.1 upgrade ready you will automatically be prompted to install windows 8.1 soon”.
system
15
Thank you. The direct link gave me some options to choose from. I chose this one: Windows 8.1 Update (KB2919355). Is that correct?
system
16
Ok so I downloaded the update, however, it doesnt work and the window installer says “The update is not applicable to your computer”
For some reason I gave you the 32 bit link, sorry , here is the 64 bit
http://www.microsoft.com/en-gb/download/details.aspx?id=42335
Windows8.1-KB2919355-x64.msu
system
18
For some reason, it still wont work. I get “Windows Update standalone installer error: 0x8007000d. The data is invalid”
system
20
No, I followed the instructions and did this: “KB2919442 is a prerequisite for Windows 8.1 Update and should be installed before attempting to install KB2919355” But when I run it, its says" Update not applicable to your computer"
