May have some malware :(

system · 2015-07-12T19:22:34.000Z

Hello guys. My computer has not been working properly. The internet browser freezes and says “not responding”. Also, anytime I play a video it keeps on buffering. In addition, I get like threat updates everynow and then

Pondus · 2015-07-12T19:28:10.000Z

We need some logs before we can help, follow instructions here https://forum.avast.com/index.php?topic=53253.0

system · 2015-07-12T23:30:38.000Z

Thank you. Here are some logs

system · 2015-07-12T23:32:40.000Z

And here are the other logs.

essexboy · 2015-07-13T13:43:55.000Z

Could you let me know if this makes a difference

CAUTION : This fix is only valid for this specific machine, using it on another may break your computer

Open notepad and copy/paste the text in the quotebox below into it:

CreateRestorePoint: Task: {691B3CB4-CAB5-4BCD-9EE3-5453B7132A44} - System32\Tasks\Win Defrag => C:\Users\nita\AppData\Roaming\Updater\winupd.exe <==== ATTENTION C:\Users\nita\AppData\Roaming\Updater CMD: netsh advfirewall reset CMD: netsh advfirewall set allprofiles state ON CMD: ipconfig /flushdns CMD: netsh winsock reset catalog CMD: netsh int ip reset c:\resetlog.txt CMD: ipconfig /release CMD: ipconfig /renew CMD: netsh int ipv4 reset CMD: netsh int ipv6 reset RemoveProxy: EmptyTemp: CMD: bitsadmin /reset /allusers

Save this as fixlist.txt, in the same location as FRST.exe

https://dl.dropboxusercontent.com/u/73555776/FRSTfix.JPG

Run FRST and press Fix
On completion a log will be generated please post that

system · 2015-07-13T19:47:52.000Z

Thank you very much. I think this is the log.

essexboy · 2015-07-13T20:39:23.000Z

How is the computer behaving now ?

system · 2015-07-14T03:56:20.000Z

I don’t think the computer has randomly shut down today. Were you able to find out what the problem was? Also, is there any other software I can run or do something to clean out the computer or get rid out potential malware? Or anything in general to get the laptop to run as smooth as possible.

Thank you very much for your help.

essexboy · 2015-07-14T14:32:03.000Z

Basically I just tidied it up… What problems are you experiencing ?

system · 2015-07-15T00:33:54.000Z

For instance, when I try to watch videos off some website it keeps on loading/lagging. Also, sometimes a website will keep on loading and loading. And the browers sometimes randomly says “not responding” . Quick question - Im thinking maybe I should restart the whole system. But I was wondering what would happen to the songs on my ipod. Would it be possible to transfer songs from the ipod to the new itunes? Thank you

essexboy · 2015-07-15T13:57:47.000Z

Initially I would update windows to 8.1, that may resolve some of the problems

system · 2015-07-15T20:27:07.000Z

Ok. Also, my laptop shuts down on its own and when I turn it back on it says “There was a problem so the computer had to shut down” Would the update help that?

system · 2015-07-15T20:49:57.000Z

When I try to update to Windows 8.1, I get this message: “windows is getting your 8.1 upgrade ready you will automatically be prompted to install windows 8.1 soon”.

essexboy · 2015-07-15T21:15:35.000Z

Direct download 8.1 from here http://www.microsoft.com/en-gb/download/details.aspx?id=42327

system · 2015-07-15T21:37:15.000Z

Thank you. The direct link gave me some options to choose from. I chose this one: Windows 8.1 Update (KB2919355). Is that correct?

system · 2015-07-15T22:16:59.000Z

Ok so I downloaded the update, however, it doesnt work and the window installer says “The update is not applicable to your computer”

essexboy · 2015-07-16T13:48:38.000Z

For some reason I gave you the 32 bit link, sorry , here is the 64 bit

http://www.microsoft.com/en-gb/download/details.aspx?id=42335

Windows8.1-KB2919355-x64.msu

system · 2015-07-17T03:24:34.000Z

For some reason, it still wont work. I get “Windows Update standalone installer error: 0x8007000d. The data is invalid”

essexboy · 2015-07-17T12:44:05.000Z

Could you follow the steps here http://windows.microsoft.com/en-gb/windows-8/windows-update-error-0x8007000d

system · 2015-07-18T04:09:55.000Z

No, I followed the instructions and did this: “KB2919442 is a prerequisite for Windows 8.1 Update and should be installed before attempting to install KB2919355” But when I run it, its says" Update not applicable to your computer"

Announcements