You’re running XP. That’s why you couldn’t run it as administrator :slight_smile:
I’ll post you my XP introduction and we will use different tool. Bare inmind, that wherever I’d ask to run as admin, you should do it just y double clicking.

https://sites.google.com/site/cannedfixes/windows-xp/windows_xp_logo.jpg
Windows XP notes

I’ve noticed that you’re a Windows XP user. I need to tell you that my canned speeches (texts I use to present instructions) are designed for newer systems in first place. Therefore, whenever you will see a request to Run as Administrator, please ignore it and instead run the tool just by a double-click on the aforementioned icon.

https://sites.google.com/site/cannedfixes/home/hosted-images-formatting/warning.gif
Windows XP end of support warning!

As 8th of April 2014 has passed, this Operating System is not longer supported by the Microsoft.
Any patches, updates or security releases are ceased for this System.

[*]Windows XP end of support

This is just an information for you if not aware.
My recommendation would be to start thinking about replacing it with some newer edition, like Windows Vista, Windows 7 or Windows 8.

Let’s use this one scanner instead.

https://sites.google.com/site/cannedfixes/otl/51a5d669693dd-icon_OTL.png
Scan with OTL

Please download OTL by OldTimer and save the file to your desktop.

[*]Right-click on
https://sites.google.com/site/cannedfixes/otl/51a5d669693dd-icon_OTL.png
icon and select
https://sites.google.com/site/cannedfixes/home/hosted-images-tools/RunAsAdmin.jpg
Run as Administrator to start the tool.
[*]Make sure that Scan All Users, LOP check and Purity check are ticked.
[*]For 64-bit systems only - make sure that Include 64-bit option is also ticked.
[*]Sections Processes, Modules, Services, Drivers, Standard Registry are set to Use Safelist.
[*]Section Extra Registry is also set to Use Safelist.
[*]Under the Custom Scans/Fixes bar in the box paste in the following:

BASESERVICES
/md5start
rpcss.dll
/md5stop
%windir%\prefetch\*

[*]Push Run Scan and wait patiently.
[*]Two notepad windows will be opened after this run: OTL.txt (maximized) and Extras.txt (minimized).

Please include the content of both logfiles in your next reply.