Memory continously filling up

hamzamb · 2014-06-25T15:58:03.000Z

Hi,

My RAM keeps filling up from the time I start up the computer. It starts at around 3.3gb and fills up right till 8GB and then my system starts to hang. when I restart the computer it happens all over again. Please help. Thanks

Regards,
Hamza

Pondus · 2014-06-25T16:05:32.000Z

scroll down to OTL … follow instructions and attach (not copy and paste) OTL diagnostic logs https://forum.avast.com/index.php?topic=53253.0

hamzamb · 2014-06-26T16:35:05.000Z

I did as instructed in your post. But there was no extras.txt please find attached the OTL.txt log.

Thanks

essexboy · 2014-06-26T16:39:33.000Z

We definitely have a problem with the forum software. Could you resave the OTL log in the ANSI format and then attach

hamzamb · 2014-06-26T17:08:06.000Z

Ok. So since there was no extra.txt the first time, I thought maybe it was because fire fox was open, so I closed firefox and ran OTL again and still no extra.txt file. So I am attaching the new OTL log here and it is in ANSI as you requested.

Thank you.

essexboy · 2014-06-26T17:21:46.000Z

Thanks. I can see you have very little RAM left, lets see if we can cure that.

Did you have an infection during February last year ?

Download the attached fix.txt to your desktop
Run OTL and press Run Fix
A dialogue will open asking for the location of fix.txt
Locate the file you downloaded to the desktop and select it
Press Run Fix again
On completion OTL will reboot your system and display a log please attach that

hamzamb · 2014-06-26T17:48:56.000Z

No, I had an infection towards the end of February this year. That was my fault, but this time one of my family made a bad download I think.

Here is the log in ANSI. thanks

Regards,
Hamza.

essexboy · 2014-06-26T17:50:47.000Z

Could you monitor the memory usage and let me know how it is behaving please

hamzamb · 2014-06-27T06:05:24.000Z

I checked the memory usage right after I uploaded the logs and it was fixed. Sorry I didn’t post earlier as it was late at night and I went to sleep.

Thanks a ton for your help. Can you let me know what the problem was? and also how do I make a donation to avast?

essexboy · 2014-06-27T12:24:55.000Z

No problem, a bit more time will ensure that the problem does not re-occur. From my analysis an adware type search engine was running multiple searches, it was this that was consuming the RAM as it failed to release the search

This forum is a free help one

Please download AdwCleaner by Xplode onto your desktop.

[*]Close all open programs and internet browsers.
[*]Double click on AdwCleaner.exe to run the tool.
[*]Click on Scan.
[*]After the scan is complete click on “Clean”
[*]Confirm each time with Ok.
[*]Your computer will be rebooted automatically. A text file will open after the restart.
[*]Please post the content of that logfile with your next answer.
[*]You can find the logfile at C:\AdwCleaner[S1].txt as well.

hamzamb · 2014-06-28T05:02:26.000Z

Hi, here are the logs as requested. Thanks.

essexboy · 2014-06-28T09:39:40.000Z

That cleared the remnants… How is the memory behaving now ? Any further problems

hamzamb · 2014-06-28T12:03:25.000Z

Nope. its perfectly fine now. Thank you very much. was bueno search the problem?

Regards,
Hamza

essexboy · 2014-06-28T12:06:11.000Z

Yes, that was one of the problems

In that case methinks I will send you on your merry way

Subject to no further problems

I will remove my tools now and give some recommendations, but, I would like you to run for 24 hours or so and come back if you have any problems

Now the best part of the day ----- Your log now appears clean

A good workman always cleans up after himself so…The following will implement some cleanup procedures as well as reset System Restore points:

Download and run Delfix

https://dl.dropboxusercontent.com/u/73555776/delfix.JPG

Now that you are clean, to help protect your computer in the future I recommend that you get the following free programmes:

CryptoPrevent install this programme to lock down and prevent crypto ransome ware

https://dl.dropboxusercontent.com/u/73555776/CryptoPrevent.JPG

Malwarebytes.

Update and run weekly to keep your system clean

It is critical to have both a firewall and anti virus to protect your system and to keep them updated.

To learn more about how to protect yourself while on the internet read this little guide Best security practices Keep safe

hamzamb · 2014-06-29T12:49:18.000Z

Done. Thank you very much. Hopefully I won’t put myself in a situation where I have to trouble you guys again. ;D

regards,
Hamza

essexboy · 2014-06-29T13:36:00.000Z

That’s what we are here for, to help

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