I am receiving some of my email in MIME format, which is causing me to lose a lot of my messages. Can you tell me what is causing this?
Thanks!
MIME is the format of e-mails, so you are basically receiving every e-mail in this format. Can you describe the problems more in detail, please?
Most of my email is in the correct HTML format, but sometimes it comes in the MIME format (all that jibberish, if you know what I mean). The only way this seems to be fixed is by using BitDefender Internet Security. I don’t know what that should make a difference, but I get a lot less MIME with that program.
I really like avast and would like to stay with it, but I can’t have so much email that is unreadable. This is typically from group mail, but not always the same ones.
It’s really confusing. I’ve had a lot of people look into it, but no answers yet. My email client is IncrediMail, which is my preference.
I’ve changed to avast! Pro 4.7 coupled with Comodo’s firewall, upon suggestions from this forum.
Thanks for such a prompt response. Hopefully, we can come up with an answer, so I can stay with avast.
What do you mean exactly?
Can’t you read the message, the email is empty?
You have just answered the $64,000 dollar question, ‘IncrediMail’, MIMI and avast’s clean notes don’t like each other.
MIMI format mail sends two forms of email content, HTML for all those who can view HTML mail and Plain Text for those that can’t. Incredimal seems to have a problem separating the two forms if you ask for avast to insert note into clean messages.
Try unchecking this option, see image (off by default) and see if that resolves your problem.
But I want my mails tagged! Why does it happen to some and not all emails? This doesn’t make any sense!
Thanks for your help!
Some of the mails that you get may only be in HTML format, it only seems to happen for html and text format, avast has to effectively insert a clean note for each part html and text. In doing this Incredimali seems to choke as I believe it thinks the whole content (html and text parts) is one message, this is supposition on my part I have never used IncrediMail.
Personally I only tag outbound email, can’t see the point in tagging inbound email as avast will wake the dead if it is infected. Even if you don’t insert note in clean messages, there are entries placed in the headers of the email, not normally see by the user.
Do you believe emails that are sent to you that are marked as clean by any other anti-virus (?), personally I don’t, so it is likely to be the same for others, so the value of the note is limited.
This problem only seems to occur with Incredimail and there are a few cases reported in the forums.
So, you think if I tag only outbound mail, that the MIME problem will be solved? I hope so.
I just don’t understand why some mail comes through fine and some doesn’t? ???
That would resolve it at your end I believe, but if any recipients also have avast and IncrediMail, I’m not sure if they will have the same problem.
If the mail isn’t multi part avast doesn’t have to effectively insert a note into BOTH parts of the email, most emails cope with this just fine and they only see the part (html or text) that they set their email program to display. I have only ever heard of this problem with IncrediMail no other email program.
So no problem if the sender only sends HTML or TEXT but not multi-part multi format.
As far as I’m aware, IncrediMail attempts to do more than your bog standard email program. So it may be because of that it can’t cope with this insertion of a note when it is trying to layout/format the email. I simply don’t have enough experience with IncrediMail to say how it works or what it does over an above your bog standard email program.
I don’t want you to feel this is avast’s fault, as I have had this extensively w/Kaspersky also. Seems that BitDefender handles it easier than anything else I’ve tried. I’ll just have to wrestle w/this for a while and see what I can come up with.
Also, I don’t believe it’s a tag problem either, as I have had this before.
Thanks for your input … I really appreciate it!