XMAS
5
Well, it doesn’t metter what password will you use - just be sure to include the password in the mail body. But usually the password used is “virus” 
I suppose you have added the file to the program exclusion list - try adding it to the exclusion list of the Standard Shield - click on the “a” ball icon in your system tray , the Resident protection window should open, after that choose Standard Shield → Settings → Advanced and enter the path to the file in the exclusion list (you have to enter the path manual)
To start the Standard Shield - click on the “a” ball icon , and from the window choose Standart Shield → Start 