The problem is that I am unable to add process to be excluded from the WebShield.
On the Web shield settings window, under the “Exclusions” option there are three areas; the first two (URLs and MIME types to exclude) work fine, but the third (“Processes to exclude”) doesn’t work.
Checking the tick box makes the “Add” button light up but it doesn’t do anything.
Also, clicking in the blank “box” doesn’t generate a new entry like the preceding two areas.
Attached is a screenshot if what I see.
I have the EXACT same problem. Since my subscription to avast! Internet Security was about to expire in 7 days, I decided to uninstall it and install the free version instead. I un-installed avast! IS via the Windows Control Panel, then ran the avastclear.exe program in safe mode, then ran avast Clean Up tool 1.3 (by Razor) also in safe mode, rebooting after each program.
I then installed the latest version of avast! Free and rebooted. Everything appears to be working fine, BUT for this problem.
Sorry I couldn’t offer you any help. Let us know if a repair resolves your problem . . . .
Same problem here with the latest build of Avast.
Basically, after putting the check mark in “processes to exclude”, when I click on the “add” button, nothing happens and nothing else appears - just like in your attached screenshot.
Win XP Pro SP3 + Win7 (32bit)
Avast! Free AV 9.0.2008
Online Armor Free 7.0.0.1866
P.S., both the systems I checked were clean install of Avast
I did notice the emergency update kick in when I started this morning, mainly as WinPatrol Plus flagged it (new startup entry) and I allowed it (Image1&2). Given that if this really was a registry entry, I guess it won’t take effect until you restart.
Having checked WinPatrol Plus (image3), I see it in my Startup Programs and it has /check at the end of the string, I really don’t know if this was an actual emergency update or not or that it checks on the next startup.
Well I have rebooted twice and shutdown once and the emupdate still there. However my exclusion have been fixed in Web Shield as davidR mentioned above. I do not know if this EmUpdate has anything to do with it though.
I haven’t restarted, but I doubt it would be gone or the registry entry would have been a Run Once entry. At first this is what I though it might be a run once to run the fix, etc. rather than having a /check at the end of the string.
EDIT: all this said I don’t believe this specifically address the problem of the missing buttons, so we should get back on topic relating to the missing buttons in the UI.
I just cleaned/re-installed (No change on the missing buttons) but I also see an emergency update in the autoruns, Except it’s flagged as “File-not-found”!
Sorry guys. I thought the EmUpdate had something to do with it. I only know that the exclusion processes option was not working for me before, long time, I never paid attention before cause I thought it had something to do with the firewall that I do not have. However since this morning, after the EmUpdate was installed, is working as shown in my screenshots.
@ Alan41238584
I think that this initial process, was probably generated by the AvastEmUpdate.exe function, so I don’t believe that it has run as such.
Even after it has run I don’t think that it should disappear, otherwise creating it as a HKLM registry startup item would have been pointless. That folder and unique file name are both present on my system.
Unfortunately it looks like there is something else going on with your system.
What other security based software do you have installed (firewall, anti-spyware, etc. etc.).
The only other “security type” s/w I run is “Windows7FirewallControl”,
but all that does is make it easy to configure the Windows firewall to disable/allow outgoing connections from particular executables.
– I opened the “Web shield settings” window on the “Exclusions” option
– I ticked the “Processes to exclude” checkbox
– I clicked on the “Actions” option to move away from that page
– When I went back to the “Exclusions” option, the “Processes to exclude” was working!
MORE INFO:
if I close all Avast windows & open them, if fails to appear again but the above sequence makes it work once more. Seems to fail/re-appear consistently.
I think it is a bug of avast… I’m back to restart the pc is run again (like this in normal home…) update in the Task Manager, but the patch already applied this and exclusions work… disable self-defense of avast, remove the executable from the folder empupdate and then with ccleaner it delete the entry into home…reboot and everything is ok…
Just saw your post and tried your method. It works for me also!! However, when I close all avast! windows and then open them again to the Web Shield settings, the “Processes to Exclude” retains the correct set of buttons. Don’t know why mine is different from yours but . . . .