Missing Explorer scan settings

Stefano134 · 2024-09-27T21:23:03.000Z

Good morning everyone.

I need a little help. I have Avast Premium Security and, for some time (a month maybe), the “Windows Explorer” section no longer appears in the settings of the antivirus scans. The other three sections for Full scan, Target scan and Startup scan are there as always, but the “Explorer scan” settings are missing (See screenshot). The scan from Explorer itself works as usual (I can do right-click and “Scan with Avast)” but I would also like its settings screen to be available, in case there were some settings to adjust.
The same thing happens on 3 PCs with Windows 10 Pro, Windows 10 Home and Windows 8.1. I suspect that this is due to one of the latest updates and therefore it is normal behavior, but I can’t be sure.

Could you kindly check the settings to see if this happens to you too? And maybe attach a screenshot of your settings screen? (Menu->Settings->Protection->Antivirus scans).
The screenshot is in Italian but it should still be easy to understand which screen I’m talking about.

Thank you very much for any kind help you can provide!

Stefano

Lano · 2024-09-28T11:41:08.000Z

I think a fix is on the way: https://forum.avast.com/index.php?topic=328773.msg1722999#msg1722999

Stefano134 · 2024-09-30T20:06:15.000Z

Hi. I saw that topic too, and I hope so! Thanks very much for your reply

In the meantime, is there anyone else who wants to check if Explorer scan has disappeared from his/her settings as well? Thanks a lot and let’s hope for the fix…

Rundvleeskroket · 2024-09-30T20:49:06.000Z

I have Avast Free, and there the Explorer Scan tab is present.

DavidR · 2024-09-30T21:39:06.000Z

@ Stefano134
You don’t say what Avast Program version and build number you have installed ?
See mine in the signature below my posts and I have the Explorer scan in Avast Settings. See attached screenshot.

Even if it isn’t in your settings, is it available when you right click on a Windows Explorer folder or file ?

Stefano134 · 2024-09-30T22:07:00.000Z

Hi guys, Explorer scan tab in the settings is back! It must have happened today or tonight after it had been fixed.

Thank you very much for your time and support!

@DavidR Anyway my version was 24.9.6130, the same as yours.

Much thanks again!

Lano · 2024-09-30T22:10:23.000Z

Not here yet, but should be soon… ;D

Dinobot2 · 2024-09-30T23:26:59.000Z

Don’t have mine updated yet either. Perhaps a restart is required?

DavidR · 2024-10-01T00:48:32.000Z

Dinobot2 post:8:

Don’t have mine updated yet either. Perhaps a restart is required?

Have you checked the program version and build number, if its the same as mine it should be there.

DavidR · 2024-10-01T00:52:56.000Z

Stefano134 post:6:

Hi guys, Explorer scan tab in the settings is back! It must have happened today or tonight after it had been fixed.

Thank you very much for your time and support!

@DavidR Anyway my version was 24.9.6130, the same as yours.

Much thanks again!

Check the Build number and UI version also.
The program version number isn’t the important part, it doesn’t change so much the build number (can be bug fixes). Also the User Interface (UI) which could have UI bug fixes, such as this.

Dinobot2 · 2024-10-01T14:36:39.000Z

DavidR post:9:

Dinobot2 post:8:

Don’t have mine updated yet either. Perhaps a restart is required?

Have you checked the program version and build number, if its the same as mine it should be there.

24.9.6130
build 24.9.9452.875
UI Version 1.0.820

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