I have Avast Home installed, and quite a large amount of trojans quarantined in the program.
When attempting to load a favorite MMORPG, (online RPG) it crashes with the critical error found below.
I’ve come across many other people with this same error, and no one can find the cause or a solution. I’ve been playing this MMORPG for years now, and I’ve only ever run into this error after having recently installed Avast Home.
Could it be a confliction with the Avast software? Or that a trojan could have been undetected and is crashing the game? Then again I’ve unknowingly had trojans before with no problems running the game.
Ragexe.exe is the game unable to load properly.
Module Name: J:\Gravity\Ragexe.exe
Time Stamp: 0x458658f7 - Mon Dec 18 04:01:43 2006
We will need more information to be able to help you:
Which OS are you using? Is it up to date?
What avast! version and VPS file (virus database) number?
Which actions have you taken to try solving the problem?
Do you use a firewall? Which one?
Do you have any other antivirus installed in your system?
Any other security programs that could interfere?
In Xp/Vista, any useful information into Control Panel > Administrative Tools > Events, specially ‘Errors’.
Check the folder \data\log
Are there any files called unpXXXX there (where XXXX is a random number)?
If so, send them to vlk (at) avast.com
They may contain more information about the problem (maybe a link to this thread).
Why SP1 only?
I’ve been putting off SP2 for an upcoming OS reinstall. I know I should update…
Sorry I wasn’t clear. I had tried shutting down Avast’s services, and then reinstalling and patching the game, as they were suggestions from other players.
Seems that this program ragnarok.exe is having problem with memory (RAM).
Is it a part of that game?
It does take a good amount of memory, yes. If that is what you mean.
As for this error:
Event Source: avast!
Event Category: Client
aswChestInterface - Program error description: CChestListView::ExtractSelectedFiles() chestGetFile() failed: 32.
Would that mean it’s trying to access a system file that’s also in the chest (kernel32.dll?) and that’s causing the crash? The kernel32.dll is always listed in the critical error crash report.
Sorry, I’m not an expert on conflict trobleshooting and games…
It’s okay. I really appreciate any help.
Maybe you’ll to create the dump, here Vlk explains how to create a dump file here:
I’m not familiar with creating those, but I will read into it, as well as Process Explorer. Thank you
Before I uninstall Avast, is there any way to tell if its okay to delete certain trojans?
I’d like to delete a few if possible, because it took a long time to quarantine them the first time… ><
I have a lot of trojans with similar names such as “A0090561.exe, A0089561.exe… etc”
As well as explorer.exe, smhost.exe, svchost.exe.
Why don’t you Chest (Quarantine) them? It shouldn’t be that hard.
It’s safer than just to delete. It allows restoring, just in case.
You can run avast at boot time if you have troubles to send them to Chest.
