MMORPG crashes with Avast Home installed

system · 2007-12-07T17:59:04.000Z

Hello,

I have Avast Home installed, and quite a large amount of trojans quarantined in the program.

When attempting to load a favorite MMORPG, (online RPG) it crashes with the critical error found below.
I’ve come across many other people with this same error, and no one can find the cause or a solution. I’ve been playing this MMORPG for years now, and I’ve only ever run into this error after having recently installed Avast Home.

Could it be a confliction with the Avast software? Or that a trojan could have been undetected and is crashing the game? Then again I’ve unknowingly had trojans before with no problems running the game.
Ragexe.exe is the game unable to load properly.

Module Name: J:\Gravity\Ragexe.exe
Time Stamp: 0x458658f7 - Mon Dec 18 04:01:43 2006

Exception Type: 0xc0000005

0x0043b91f Ragexe.exe
0x0064e316 Ragexe.exe
0x0066e5d6 Ragexe.exe
0x77e735dd kernel32.dll

eax: 0x00000000 ebx: 0x0071de70
ecx: 0xffffffff edx: 0x0013faff
esi: 0x00000000 edi: 0x00000000
ebp: 0x0013fc20 esp: 0x0013fa18

stack 0013fa18 - 0013fe18
0013FA18 : 00 00 00 00 5C 46 6B 00 01 00 00 00 20 00 00 00
0013FA28 : BE AD 2C 42 AB 37 C8 01 BE AD 2C 42 AB 37 C8 01
0013FA38 : 00 95 79 6E C0 08 C2 01 00 00 00 00 BA 24 00 00
0013FA48 : 00 00 00 00 00 00 00 00 3F 3F 3F 3F 3F 3F 3F 3F
0013FA58 : 3F 3F 3F 3F 3F B7 74 78 74 00 00 00 00 00 00 00
0013FA68 : 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
0013FA78 : 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
0013FA88 : 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
0013FA98 : 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
0013FAA8 : 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
0013FAB8 : 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
0013FAC8 : 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
0013FAD8 : 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
0013FAE8 : 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
0013FAF8 : 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
0013FB08 : 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

Launch Info
0000 0000 0000 0000 0000 0000 0000 0000
0000 0000 0000 0000 0000 0000 0000 0000
0000 0000 0000 0000 0000 0000 0000 0000
0000 0000 0000 0000 0000 0000 0000 0000

Any help would be immensely appreciated.

Lisandro · 2007-12-07T18:11:10.000Z

We will need more information to be able to help you:

Which OS are you using? Is it up to date?
What avast! version and VPS file (virus database) number?
Which actions have you taken to try solving the problem?
Do you use a firewall? Which one?
Do you have any other antivirus installed in your system?
Any other security programs that could interfere?
In Xp/Vista, any useful information into Control Panel > Administrative Tools > Events, specially ‘Errors’.

Check the folder \data\log
Are there any files called unpXXXX there (where XXXX is a random number)?
If so, send them to vlk (at) avast.com
They may contain more information about the problem (maybe a link to this thread).

system · 2007-12-07T18:33:15.000Z

Thank you for your reply. Sorry I did not include the information earlier.

Which OS are you using? Is it up to date? WinXP Pro SP1, not up to date
What avast! version and VPS file (virus database) number? Avast 4.7-1098. VPS file: 071206-0, 12/6
Which actions have you taken to try solving the problem?
Shutting down Avast protection services, reinstalling the program and patching the program,
Do you use a firewall? Which one? Only Linksys router firewall
Do you have any other antivirus installed in your system? Only Avast
Any other security programs that could interfere? No.
In Xp/Vista, any useful information into Control Panel > Administrative Tools > Events, specially ‘Errors’

In Events>Antivirus>

Event Type: Error
Event Source: avast!
Event Category: Client
aswChestInterface - Program error description: CChestListView::ExtractSelectedFiles() chestGetFile() failed: 32.

Event Type: Error
Event Source: avast!
Event Category: Client
Error in aswChestC: chestGetFile Error 32.

Events>Application>
Event Type: Error
Event Source: Application Error
Faulting application ragnarok.exe, version 1.0.0.1, faulting module ragnarok.exe, version 1.0.0.1, fault address 0x0001154c.

There is a log with these errors for each attempted start of the game program.

Lisandro · 2007-12-07T18:40:44.000Z

jae post:3:

Which OS are you using? Is it up to date? WinXP Pro SP1, not up to date

Why SP1 only?

jae post:3:

Shutting down Avast protection services, reinstalling the program and patching the program

Which program are you talking? avast or the game?

jae post:3:

Do you use a firewall? Which one? Only Linksys router firewall

So, no software firewall…

jae post:3:

Events>Application>
Event Type: Error
Event Source: Application Error
Faulting application ragnarok.exe, version 1.0.0.1, faulting module ragnarok.exe, version 1.0.0.1, fault address 0x0001154c.
There is a log with these errors for each attempted start of the game program.

Seems that this program ragnarok.exe is having problem with memory (RAM).
Is it a part of that game?

Sorry, I’m not an expert on conflict trobleshooting and games…

system · 2007-12-07T18:54:32.000Z

Why SP1 only?
I’ve been putting off SP2 for an upcoming OS reinstall. I know I should update…

Sorry I wasn’t clear. I had tried shutting down Avast’s services, and then reinstalling and patching the game, as they were suggestions from other players.

Seems that this program ragnarok.exe is having problem with memory (RAM).
Is it a part of that game?

It does take a good amount of memory, yes. If that is what you mean.

As for this error:
Event Source: avast!
Event Category: Client
aswChestInterface - Program error description: CChestListView::ExtractSelectedFiles() chestGetFile() failed: 32.

Would that mean it’s trying to access a system file that’s also in the chest (kernel32.dll?) and that’s causing the crash? The kernel32.dll is always listed in the critical error crash report.

Sorry, I’m not an expert on conflict trobleshooting and games…
It’s okay. I really appreciate any help.

Lisandro · 2007-12-07T19:38:33.000Z

jae post:5:

I had tried shutting down Avast’s services, and then reinstalling and patching the game, as they were suggestions from other players.

Maybe uninstall avast. Install and update the game.
Use Avast Uninstall for complete uninstallation and then install again avast from the scratch.

jae post:5:

It does take a good amount of memory, yes. If that is what you mean.

Maybe you’ll to create the dump, here Vlk explains how to create a dump file here: http://forum.avast.com/index.php?topic=22636.msg187340#msg187340 and here: http://forum.avast.com/index.php?topic=23283.msg193594#msg193594

http://www.microsoft.com/technet/sysinternals/utilities/ProcessExplorer.mspx

jae post:5:

aswChestInterface - Program error description: CChestListView::ExtractSelectedFiles() chestGetFile() failed: 32.

This is a Chest (Quarantine) error. Don’t worry by now.

jae post:5:

Would that mean it’s trying to access a system file that’s also in the chest (kernel32.dll?) and that’s causing the crash? The kernel32.dll is always listed in the critical error crash report.

No. The chested file (kernel32.dll) is there for backup purposes. It’s not being accessed by the game or causing the crash in any way.

system · 2007-12-07T20:35:27.000Z

Maybe you’ll to create the dump, here Vlk explains how to create a dump file here:
I’m not familiar with creating those, but I will read into it, as well as Process Explorer. Thank you

Before I uninstall Avast, is there any way to tell if its okay to delete certain trojans?
I’d like to delete a few if possible, because it took a long time to quarantine them the first time… ><
I have a lot of trojans with similar names such as “A0090561.exe, A0089561.exe… etc”
As well as explorer.exe, smhost.exe, svchost.exe.

Lisandro · 2007-12-07T20:42:33.000Z

jae post:7:

I have a lot of trojans with similar names such as “A0090561.exe, A0089561.exe… etc”
As well as explorer.exe, smhost.exe, svchost.exe.

Why don’t you Chest (Quarantine) them? It shouldn’t be that hard.
It’s safer than just to delete. It allows restoring, just in case.
You can run avast at boot time if you have troubles to send them to Chest.

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