mobile security beta - revert to prior version

system · 2015-10-28T18:06:48.000Z

I have tried everything else, so we’ll try here
the beta for mobile 5 was updated on my device yesterday (FYI I did NOT sign up for Beta on a production professional phone) note this is production and you screwed it up.

It’s aweful, bad mess ,went to uninstall update so could revert back and it uninstalled completely so when re-installed (as cannot NOT have AV coverage) my whole call block list was gone which is the reason we use it professionally, thanks for that.

So question I have been trying to get answered everywhere is how I get the old version back as I did not agree to no Beta?

Asyn · 2015-10-29T05:44:46.000Z

sharding post:1:

So question I have been trying to get answered everywhere is how I get the old version back as I did not agree to no Beta?

→ https://play.google.com/store/apps/details?id=com.avast.android.mobilesecurity

system · 2015-10-29T12:04:32.000Z

you are not an avast support person, I already did mention every time I try re-install from and store it installs v5

system · 2015-10-29T14:34:07.000Z

3 days now and still no AVAST support replies

woodser1765 · 2015-10-29T14:37:47.000Z

Don’t feel bad I’m having the same issue of no response even from and email .

system · 2015-10-29T14:39:40.000Z

yes it’s worse as I’m an customer - paying a large support contract

woodser1765 · 2015-10-29T14:57:35.000Z

I too am a paying customer. Probably not on the scale that you are though. What ever happened to good ole phone support?

system · 2015-10-29T15:13:23.000Z

found this which worked, but update my e-mail case as I still require an apology from mobile AVAST as it still wiped out all my enterprise data

https://blog.avast.com/2014/08/14/calling-advanced-android-users-join-the-avast-mobile-security-beta-test/

AND apologize too as I did NOT sign up for BETA, I do get tired of repeating these two facts, I did not sign up and your BETA wiped from data,

Where exactly are the moderators here, why is no-one replying (from AVAST)

FilipHavlicek · 2015-10-29T20:46:14.000Z

Hi,

you had to opt-in for beta, there is no way we could enlist you into beta without your knowledge. The beta program is managed (from technical point of view) completely by Google (Play) so if you are sure you have never opted-in, you should write to their support. You can see if you are enlisted or not (as well as leave the beta) here https://play.google.com/apps/testing/com.avast.android.mobilesecurity/

Migration of Call Blocker takes place the first time you launch AMS 5 (beta). There might be two reasons your group(s) didn’t get migrated.
a) The group was set up to block SMS only. We don’t support that in AMS 5 anymore, so such groups are not migrated.
b) The group was not enabled (as in not even one day a week). Those groups are not migrated since you are not actively using them anyway.

This was the reasoning behind the set up of the migration. If it flawed from your point of view, I can forward your concerns to the responsible people.

Sorry you had a bad experience with the app, that was not our intention.

Filip

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