mon téléchargement ne correspond pas à ma commande COM-126661
j’ai reçu le premium et non le ultimate
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First, I’m an Avast user and not an Avast Team member.
You can use the World Icon to translate this reply.
Vous pouvez utiliser l’icône du monde pour traduire cette réponse.
I have tried to attract some Avast Team input for your topic.
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Firstly, regarding your purchase:
Where did you buy the product?
As this order number does not appear to be one purchased on the Avast website (Avast order IDs consist of 12 or 13 digits)
That said, you may have bought it from an authorised retailer, in which case you should still be able to activate it:
And if you encounter any problems, you can convert your activation code:
But I don’t think that’s actually the cause of your problem with the download.
You should be aware that Ultimate isn’t a standalone product that’s installed (and downloaded) under that name, and it’s normal that you don’t see ‘Ultimate’ written there but ‘Premium Security’, as shown in the following screenshot
Then, if your activation code is for Ultimate, the other products (VPN, Cleaner, etc.) should install on top of Premium Security.
If this isn’t the case, you’ll need to download, install and activate (using the same code) these products one by one.
Everything is explained in the following article:
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