Let me start by saying that over the past few years I have used and been a big fan of Avast free anti-virus, but my faith has been shattered by what is either shady practice or gross incompetence.
On 5th December 2018 I signed up for two 60-day trials…for Avast Internet Security & for Avast SecureLine VPN. Prior to the 60-day period expiring I opted not to auto-renew. So far, so good.
I have just received my bank statement for February, only to find that on 6th February Avast took £39.99 from my account! This it appears is for Avast CleanUp. But here’s the problem… I never signed up for a trial of Avast CleanUp. I’ve never received any notification the I was signed up to Avast CleanUp for a trial or otherwise, and consequently I have never received an option to cancel that non-existent trial!
The first I knew about Avast CleanUp was when Avast took that money from my account. I don’t know if I am the only example of something like this happening to…perhaps people can let me know.
I really hope that this was a genuine mistake and not something more sinister. I’m posting here in the hope that someone from Avast can address this & also to raise awareness of this issue to others in the hope that it won’t happen to anyone else.