Hi all,
this is my first message on this forum. I’ve read a lot but couldn’t find any solution to my problem.
I use Avast! on a business environment (regular business license) managed with ADNM.
I had to move ADNM to another server (just Management Server, not the DB) and I’ve followed the instructions on
the manual.
After have installed the new server (new machine with different IP address) clients were not able to find it, even after
several hours (black icon on ADNM console).
At this time I’ve added the IP address of the old server to the NIC on the new server and at that time clients were
seen back again from the server console.
After that some clients (10 over 60) begun to update correctly again, but most of them are reporting errors:
(entries from …\Alwil Software\Avast4\Setup\Setup.log)
08:00:52 min/gen Started: 15.10.2008, 08:00:52
08:00:52 min/gen Running setup_av_net-334 (820)
08:00:53 nrm/sys Operating system: Windows2000 ver 5.0, build 2195, sp 4.0 [Service Pack 4]
08:00:53 nrm/sys Memory: 46% load. Phys:209452/392688K free, Page:780884/943212K free, Virt:2073524/2097024K free
08:00:53 vrb/sys Computer WinName: PC13
08:00:53 min/sys Windows Net User: SYSTEM
08:00:53 min/gen Cmdline: /downloadpkgs /noreboot /updatenews /verysilent /nolog /limitcpu
08:00:53 vrb/gen DldSrc set to inet
08:00:53 vrb/gen Operation set to INST_OP_UPDATE_GET_PACKAGES
08:00:53 min/gen Old version: 334 (820)
08:00:53 nrm/fil Direct delete of file: C:\WINNT\TEMP_av_mgmI.tm~a01740\dld1.tmp
08:00:53 nrm/fil Direct delete of file: C:\WINNT\TEMP_av_mgmI.tm~a01740\setup.lok
08:00:53 nrm/sys Using temp: C:\WINNT\TEMP_av_mgmI.tm~a00216 (5329M free)
08:00:53 nrm/gen SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
08:00:53 nrm/int SYNCER: Agent=Syncer/4.70 (av_net-820;p)
08:00:53 vrb/sys Computer DnsName: pc13
08:00:53 vrb/sys Computer Ip Addr: 172.16.5.13
08:00:53 nrm/sys Installed in: C:\Programmi\Alwil Software\Avast4 (5329M free)
08:00:54 nrm/int SYNCER: Type: use IE settings
08:00:54 nrm/int SYNCER: Auth: another authentication, use WinInet
08:00:54 vrb/pkg Part prg_av_net-334 is installed
08:00:54 vrb/pkg Part vps-8101200 is installed
08:00:54 vrb/pkg Part news-4b is installed
08:00:54 vrb/pkg Part setup_av_net-334 is installed
08:00:54 vrb/pkg Part jrog-50 is installed
08:00:54 min/gen Old version: 334 (820)
08:01:30 vrb/fil SetExistingFilesBitmap: 1153->162->162
08:01:30 min/gen GUID: 0ac27205-5f92-46d3-9f8d-ddb0107b366a
08:01:30 min/gen Mirror server pseudo definition loaded as ‘http://172.16.0.211:5033’.
08:01:30 nrm/gen Server definition(s) loaded for ‘mirror’: 1 (maintenance:0)
08:01:34 nrm/gen Server definition(s) loaded for ‘main’: 203 (maintenance:0)
08:01:34 nrm/gen SelectCurrent: selected server ‘temp_mirror’ from ‘mirror’
08:01:34 min/pkg GetPackages - set direct connection for mirror
08:01:34 nrm/int SYNCER: Type: no proxy
08:01:34 nrm/int SYNCER: Auth: no authentication
08:01:34 dbg/gen Entered SetupProcessWin32Avast::Do( INST_OP_UPDATE_GET_PACKAGES )
08:01:34 dbg/gen Entered SetupProcessWin32::Do( INST_OP_UPDATE_GET_PACKAGES )
08:01:34 dbg/gen Entered SetupProcess::Do( INST_OP_UPDATE_GET_PACKAGES )
08:01:34 min/gen Load license C:\Programmi\Alwil Software\Avast4\DATA\license.dat
08:01:38 min/gen Product AV_NETC
08:01:38 min/gen Type 4
08:01:38 nrm/int SYNCER: Agent=Syncer/4.70 (av_net-820;p)
08:01:38 min/pkg HttpGetWinsock(http://172.16.0.211:5033/servers.def.vpu.stamp)
08:01:38 min/pkg HttpGetWinsock(http://172.16.0.211:5033/servers.def.vpu)
08:01:38 nrm/gen InvalidateCurrent: invalidated server ‘temp_mirror’ from ‘mirror’
08:01:38 min/gen SelectCurrent: unable to find any suitable server in ‘mirror’
08:01:38 nrm/gen SelectCurrent: selected server ‘Download979 AVAST Server’ from ‘main’
08:01:38 min/pkg GetPackages - set proxy for inet
08:01:38 nrm/int SYNCER: Type: use IE settings
08:01:38 nrm/int SYNCER: Auth: another authentication, use WinInet
08:01:38 dbg/int while trying to get file ‘servers.def.vpu’, error 0x20000006 has occured, try 1
08:01:38 min/fil Server returned 404 on file servers.def.vpu
08:01:59 min/pkg ERROR:HttpGetWininet, catch returned 0x00002EE2
08:02:25 min/pkg ERROR:HttpGetWininet, catch returned 0x00002EE2
08:02:51 min/pkg ERROR:HttpGetWininet, catch returned 0x00002EE2
08:03:17 min/pkg ERROR:HttpGetWininet, catch returned 0x00002EE2
08:03:43 min/pkg ERROR:HttpGetWininet, catch returned 0x00002EE2
08:03:48 nrm/gen InvalidateCurrent: invalidated server ‘Download979 AVAST Server’ from ‘main’
08:03:48 min/gen SelectCurrent: unable to find any suitable server in ‘mirror’
08:03:48 nrm/gen SelectCurrent: selected server ‘Download906 AVAST Server’ from ‘main’
08:03:48 min/pkg GetPackages - set proxy for inet
08:03:48 nrm/int SYNCER: Type: use IE settings
08:03:48 nrm/int SYNCER: Auth: another authentication, use WinInet
08:03:48 dbg/int while trying to get file ‘servers.def.vpu’, error 0x20000004 has occured, try 2
08:04:10 min/pkg ERROR:HttpGetWininet, catch returned 0x00002EE2
08:04:36 min/pkg ERROR:HttpGetWininet, catch returned 0x00002EE2
…
…
…
Looking at client’s properties from ADNM console I see serveral times this error:
15/10/2008 9.31.54 1224055914 SYSTEM 580 Function setifaceUpdatePackages() has failed. Return code is 0x20000004, dwRes is 20000004.
15/10/2008 9.31.55 1224055915 SYSTEM 580 An error has occured while attempting to update. Please check the logs.
How Can I check if http://172.16.0.211:5033 is reachable?
I’ve tryed REPAIR option with no success.
Deployment and Removal from ADNM had no luck.
Manual removing was ok but then ADNM wasn’t able anymore to deploy installation.
Any help will be kindly appreciated.
Best Regards
Dave
I’ve Just figured out that those 10 clients that are kept updated are not getting updates from ADNM bu from avast site on internet.
At this time I can surely say that my server is not working.
Operating system is WINDOWS SERVER 2003 R2 x64.
Is there any particular configuration?
Thank’s
Dave