Mozy by iTok - Avast Backup

General Topics
1

Hi, after Avast has run a back up I’ve been receiving a pop up asking if I want Mozy by iTok to make changes to the hard drive on my computer. The file it wants to make changes to is the Avast Back-Up file. The company mentioned is EMC Corporation. Please can you tell if this is a legitimate message generated by by Avast? Thanks

2

Could you provide a screenshot of the pop-up?

3

Hi - Thank you, please find screen shot attached.

4

Here’s the certificate info. too, if it helps…

5

I’m not familiar with Mozy and I would be very wary about anything which wants to
make changes to a back-up file. Have you tried a different back-up software?
There are several free ones to choose from.

This might help http://www.techsupportalert.com/best-free-drive-cloning-software.htm
Most if not all will allow you to select what you want backed-up. Personally I use AOMEI Backupper.
Others use Paragon or Macrium Reflect or EaseUS Todo Backup.

Here is another link http://www.techsupportalert.com/best-free-hard-drive-backup-program.htm

6

Hey phil28,

My name is Andrew and I’m the VP of Communications for iTOK. I saw your post come across my desk and I thought I would reach out to you and provide some context.

iTOK, the company I work for, is the largest re-seller of Mozy online back-up in the world. We have over 50,000 subscribers that currently use our service (including Mozy back-up) so we handle Mozy pretty well. As I understand it, the Avast back-up service through Mozy will end here shortly. If you want to keep your current online back-up through Mozy, you can get Mozy through us. That’s basically all it is.

Of course, the choice is always up to you. There are lots of other back-up options out there, so I would encourage you to look at other options. But, if you want to just keep it as is, you can go through us. It’s a pretty painless process to do the transfer, but it does take a little bit to make it happen. So, hope that helps. If you need additional clarification, feel free to post here. I’ll do my best to respond.

7

Can you disclose more info about this?

8

Perhaps this could help https://www.avast.com/faq.php?article=AVKB60 :slight_smile: