We’ve been able to duplicate this on two machines.
Windows 8.1 Pro
After installing Optional update KB3000850, the machines hang up - they cannot run network scripts, nor run many programs on the system. Some work, but much doesn’t.
You can’t even restart or shutdown - it just hangs forever.
We noticed that on both systems, the Avast system tray icon never appeared. So we thought to remove Avast.
If you get into MSCONFIG and force the system into safe mode - remove Avast using the Clear program - the system starts working perfectly.
Something about that KB messes up Avast. Please make sure you avoid that KB for now until the Avast team has a chance to check it out.
Same issue here! We are using version 8.0.1603 (Endpoint protection plus) and after updating Windows yesterday we have several issues:
PC unable to restart
Internet Explorer does not start anymore
Not able to debug in Visual Studio (issue with starting builds)
Please look at this ASAP!
EDIT
I’ve just uninstalled KB3000850 via the Control Panel (safe mode not even required) and after a reboot the system is back to normal. This seems like the preferred way since it does not require you to remove Avast (leaving your system unprotected).
We are having the exact same issues as well. Lots of machines took that update. It has not been very fun trying to go around and uninstall that update. Hopefully this is resolved quickly.
No sign of the patch yet… I got the impression that this would be a streaming update and/or something the mirror should pickup automatically… Assuming your SOA server is healthy…
Looks like yet again the business product is lagging behind, hopefully someone from Avast can comment on when the patch will be available for the other versions of their software.
So this hasn’t been updated for the business product? I have been following the other thread and seems like there is a patch for the personal side but I have not seen an update yet for the business side unless I have missed it?
How about finally update the business edition to a recent version (10)? I can not understand that the business edition is lagging behind at least two versions! Of course it is a bigger problem to fix this old stuff if such incompatibility issues occur with a modern OS.
Guys: this is urgent!
If this is not resolved quickly, I am forced to switch to another product in our company - whether I like it or not!
Thanks. I saw this already - because of this posting i wrote my comment above.
Another question for me that is unresolved: why is the mentioned posting in the Free/Pro section? Why is no information in the business section of this forum? WHEN will the fix be released? WHEN? Just to remember: the business edition is the one customers are paying for and this edition is rolled out to the whole company - no home users and private computers. Our guys have to work and i have to explain why we switched to avast as AV solution. Not funny.
Let me say; I don’t like the answer I’m about to give… But as a long time personal user of Avast! Free edition who also moved a company to the business protection product my experiences have required me to come to terms with the following fact:
They see way more value in the millions of users acting as remote data collectors with the free edition and probably make more money selling millions of copies of the personal pro edition than they do selling thousands of copies of the business edition. Most products that have a business edition are priced such that it is the flagship offering and the real bread winner of the lineup. This is just not the case with the Avast! ecosystem…
It’s a shame because this second class citizen stuff is going to drive a happy one time zealous proponent of Avast! over to something like Vipre, ESET, or shudder Webroot… What is unfortunate is that the same thing that makes it great, also limits its success.
We just released an Emergency Update fix for the latest business edition (8.0.1603). The fixed version of aswSnx is 8.0.1603.401. To force apply the fix, it should be enough to either log out + log in or to execute avast! Emergency Update scheduled task from Task Scheduler).