MSOINTL.DLL PROBLEM

Viruses and worms
1

On my Son’s computer we have some strange activity going on. When trying to run MS Office 2010 Word or Power Point won’t start but would restart the computer. After that computer would constantly start up and as soon as everything is set up word error occurs and computer restarts in a loop.
I went into safe mode and restart loop stops but we can’t start any of ms office programs. We keep getting message to reinstall ms office but that is impossible to do. Install or uninstall don’t work.

HELP

TT

2

If able to … see instructions https://forum.avast.com/index.php?topic=53253.0
scroll down to Farbar Recovery Scan Tool, run as instructed and attach the requested diagnostic logs

3

Hi,

thanks so much I did what you recommended and attached are the files.

Waiting for your response

TT

4

I will try to stop office from loading which should ease the startup problems, if it does we will then look at repairing office

CAUTION : This fix is only valid for this specific machine, using it on another may break your computer

Open notepad and copy/paste the text in the quotebox below into it:

CreateRestorePoint: BHO-x32: Groove GFS Browser Helper -> {72853161-30C5-4D22-B7F9-0BBC1D38A37E} -> Z:\Program Files (x86)\Microsoft Office\Office14\GROOVEEX.DLL [2010-01-21] (Microsoft Corporation) BHO-x32: Office Document Cache Handler -> {B4F3A835-0E21-4959-BA22-42B3008E02FF} -> Z:\PROGRA~2\MICROS~1\Office14\URLREDIR.DLL No File Handler: ms-help - {314111c7-a502-11d2-bbca-00c04f8ec294} - C:\Program Files (x86)\Common Files\Microsoft Shared\Help\hxds.dll No File Task: {C173B2D3-AB4A-4A4F-A628-6869DF33E267} - System32\Tasks\AutoKMS => C:\Windows\AutoKMS\AutoKMS.exe AlternateDataStreams: C:\ProgramData\Reprise:wupeogjxldtlfudivq`qsp`26hfm Reg: reg delete HKLM\SOFTWARE\Policies\Microsoft\Windows\IPSec\Policy\Local /f Reg: reg add HKLM\SOFTWARE\Policies\Microsoft\Windows\IPSec\Policy\Local /f RemoveProxy: EmptyTemp: CMD: bitsadmin /reset /allusers

Save this as fixlist.txt, in the same location as FRST.exe

https://dl.dropboxusercontent.com/u/73555776/FRSTfix.JPG

Run FRST and press Fix
On completion a log will be generated please post that