Please help with me with this problem:
I install avast! as administrator. Got a license key. So far, great! I logout.
Another user logs in, not an administrator. avast! puts up a message saying “License key not entered”. Try to enter the key, but avast! says “invalid license key”. Drats!
I login as administrator, change the other user’s account to an administrator, and logout.
Repeat step 2 with same results!
Thanks for looking. Any help is much appreciated.
Sorry, by the way tried this on two machines, both XP pro, both avast! Home.
Thanks again.
Did you actually enter the license key in step 1) - i.e. when logged on as Administrator?
Hi,
I did enter the key without problems in step 1.
If I logon as administrator, everything is great. Everything is working nicely.
If I logon as another user, avast keeps asking for the license key to be entered and using the license key I was given is not accepted.
Any ideas?
Thanks.
Bigmacd, in fact, my system has a non-administrator account and it never asked for the key… Maybe I’m lucky 8)
But, did you downgrade from Pro version to Home one? I mean, did you use the Trial version?
Can you try to repair your installation?
Go to Control Panel > Add/Remove programs > avast! antivirus > Remove. Then choose Repair function in the popup window (Repair). You must be connected to the internet while repairing.
Try this:
Thanks for all the attention.
I did not downgrade from Pro to Home. I started with Home.
I will try the repair option and see what happens. If that still doesn’t work, I will uninstall and reinstall with a reboot inbetween as in your step 4. I know I did not do that previously (unless avast! did it for me, I can’t remember).
Thanks all. I will follow up with my results.
Well, no luck.
I uninstalled the application and rebooted.
I logged on as the administrator, reinstalled, and rebooted. I logged back in as administrator and entered the license key. All good.
When I log in as another user (no matter if a regular user or another user with administrator privs), I am notified there is no key entered and I get no avast! protection. I try to enter the key I entered as administrator and it is not accepted (invalid).
I have to conclude that this product does not work with XP pro and multiple users. Too bad. I am off to find another solution.
Thanks anyway.
Wrong assumption. I’ve tested in a lot of computers running XP with non-administrator accounts.
Your system has something different (maybe tweaked). It’s not, for sure, an avast! fault.
Yeah. These systems are not “tweaked”. They are about as vanilla as you can get.
I have done my best to point out a problem with your product and you can either blow that off and point the finger or take it as valid input and see if it can help you make your product better.
The worst thing you can do is tell your users they don’t know what they are talking about and blame them for the problem.
Did you used to work at Microsoft?
Hi may I just say something I have 4 user accounts on my computer I am the only one with Admin I have Pro now used to have home and when i created these other accounts avast went straight in, and they can log in and out as good as gold no trouble, so as the post as said above not an avast problem, got to be something not being done on your computer, or a file or driver playing up.
Administrator is not the same as user with admin rights in XP Pro
How to login as administrator in Windows XP pro/home: http://windowsxp.mvps.org/admins.htm
Sorry eddy that is what i meant .
We’re not talking about MY product, but THEIR. I’m an user like you.
No, I never work for Microsoft but I work with Microsoft products.
I’m not blaming you I’m just that avast! works, for sure, in a system like yours, like mine.