And I’m not really sure what to do. I’m a bit of a newbie when it comes to computer viruses. I ran AVG in safe mode, which apparently removed the infections, but didn’t. Then I ran malwarebytes in safe mode and that didn’t seem to do anything either.
I’m at a bit of a loss! Help would be really appreciated! I really am not very good at this stuff, so you may need to be very clear which each step.
Then I ran malwarebytes in safe mode and that didn't seem to do anything either.
Did you not run it in Normal mode?
Malwarebytes is designed to work best in normal mode...and remember to update malwarebytes before you start scanning
To avoid using multiple post with copy and paste you have to attach the log`s
Lower left corner: Additional Options > Attach ( Malwarebytes log / OTS log ) save OTS log as ANSI
Ok, I’ve attached the log from the malwarebytes scan.
Says there are lots of infections, and removed them but everytime I run another scan, they’re still there. Not completely sure what to do, I’m just following the guide! Sorry in advance if I’m making this more confusing than it needs to be!!
Help would be really appreciated! I really am not very good at this stuff, so you may need to be very clear which each step.