My account says I have no licences

Lyn2 · 2017-06-30T14:38:31.000Z

As my account says I have no licences, (which I do!) there is no way I can access it to cancel auto renewal. Have no problem renewing, I just want the option of when I do so. I think they have just debited my credit card well in advance of when it would have been necessary.

Eddy · 2017-06-30T14:40:50.000Z

Sales: Orders and Renewals - FAQs
https://www.avast.com/faq.php?article=AVKB24

bob3160 · 2017-06-30T15:58:15.000Z

Have you checked here:
https://my.avast.com/en-us/#home

Lyn2 · 2017-06-30T23:52:14.000Z

bob3160 - yes of course - but it says I have no licences
Eddy - yes - managed to find original order details
So they have renewed my subscription, charging far more than in previous years for some reason and weeks in advance of when it needed to b e renewed. My account is still showing no licences and I can see nowhere to change my renewal from automatic.
I recently changed my email address and think this is the problem. Last year I received a notice that they were going to automatically renew but ths year, got nothing. My account now operates with my new email address, listing correctly the computers I have protected by Avast - except no licences!
Thanks

Lyn2 · 2017-07-01T00:09:02.000Z

Lyn2 · 2017-07-01T00:10:35.000Z

I cannot see how to cancel automatic renewal - there is no link to click

Asyn · 2017-07-01T05:44:00.000Z

→ https://www.avast.com/faq.php?article=AVKB24#idt_0100 (Cancel auto-renewal)

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