My antivirus is not working and I can get no help

My Avast antivirus is saying that my trial period is over and I need to pay. However, I paid on 29th May, Order no. 39407083800. I cannot re-instal the product.

https://www.avast.com/faq.php?article=AVKB24#artTitle (Orders and Renewals)

Did you downloaded and applied the new license ?