My Avast do something weird

Avast Free Antivirus / Premium Security
1

it’s try to download an older Version 801800 while me version is 808220 and everytime i start my com it’s pop up and say Avast Error can’t be update (it’s red pop up)
here is the log

23.08.2008 08:00:18 package: FilterOutExistingFiles: 153 & 153 = 0
23.08.2008 08:00:18 package: FilterOutExistingFiles: 153 & 153 = 0
23.08.2008 08:00:18 package: IsFullOkay: setup_av_pro-4cd.vpu - is okay
23.08.2008 08:00:18 package: IsFullOkay: setif_av_pro-4cd.vpu - is okay
23.08.2008 08:00:18 package: IsFullOkay: vps-8081800.vpu - not okay (doesn’t exist)
23.08.2008 08:00:18 package: IsFullOkay: vps-8081800.vpu - not okay (doesn’t exist)
23.08.2008 08:00:18 package: SetFullAsMarked: Package vps set to 1
23.08.2008 08:00:18 package: IsFullOkay: vpsm-8081800.vpu - not okay (doesn’t exist)
23.08.2008 08:00:18 package: IsFullOkay: vpsm-8081800.vpu - not okay (doesn’t exist)
23.08.2008 08:00:18 package: SetFullAsMarked: Package vpsm set to 1
23.08.2008 08:00:19 general: InvalidateCurrent: invalidated server ‘Download679 AVAST Server’ from ‘main’
23.08.2008 08:00:19 general: SelectCurrent: selected server ‘Download966 AVAST Server’ from ‘main’
23.08.2008 08:00:19 internet: SYNCER: Type: use IE settings
23.08.2008 08:00:19 internet: SYNCER: Auth: another authentication, use WinInet
23.08.2008 08:00:19 internet: while trying to get file ‘vps-8081800.vpu’, error 0x20000006 has occured, try 1
23.08.2008 08:00:19 file: Server returned 404 on file vps-8081800.vpu
23.08.2008 08:00:19 general: InvalidateCurrent: invalidated server ‘Download966 AVAST Server’ from ‘main’
23.08.2008 08:00:19 general: SelectCurrent: selected server ‘Download650 AVAST Server’ from ‘main’
23.08.2008 08:00:19 internet: SYNCER: Type: use IE settings
23.08.2008 08:00:19 internet: SYNCER: Auth: another authentication, use WinInet
23.08.2008 08:00:19 internet: while trying to get file ‘vps-8081800.vpu’, error 0x20000006 has occured, try 2
23.08.2008 08:00:19 file: Server returned 404 on file vps-8081800.vpu
23.08.2008 08:00:20 general: InvalidateCurrent: invalidated server ‘Download650 AVAST Server’ from ‘main’
23.08.2008 08:00:20 general: SelectCurrent: selected server ‘Download929 AVAST Server’ from ‘main’
23.08.2008 08:00:20 internet: SYNCER: Type: use IE settings
23.08.2008 08:00:20 internet: SYNCER: Auth: another authentication, use WinInet
23.08.2008 08:00:20 internet: while trying to get file ‘vps-8081800.vpu’, error 0x20000006 has occured, try 3
23.08.2008 08:00:20 file: Server returned 404 on file vps-8081800.vpu
23.08.2008 08:00:20 internet: tried 3 servers to get file ‘vps-8081800.vpu’, but failed (0x20000006)
23.08.2008 08:00:20 package: DldPackage: C:\Program Files\Alwil Software\Avast4\Setup\vps-8081800.vpu, returned 0x20000006
23.08.2008 08:00:20 package: ERROR MakeVps LoadFullPackage: C:\Program Files\Alwil Software\Avast4\Setup\vps-8081800.vpu, error 0x00000002
23.08.2008 08:00:20 general: Err:Other HTTP error (404), while trying 209.62.90.50:80//iavs4x/vps-8081800.vp

Information about current update:
Last encountered error: Other HTTP error (404), while trying 209.62.90.50:80//iavs4x/vps-8081800.vpu

Total time: 27 s

  • Program: Already up to date
    (current version 4.8.1229)
  • Vps: Already up to date
    (current version 080821-0)

i think it’s okay but it’s get error for three times now even when i choose from Icon —iAVS update it’s still try to download old version sometimes can anyone help me??

2

I’m not able to debug this log…
Please, post the last 200-250 lines of avast log: C:\Program Files\Alwil Software\Avast4\DATA\log\Setup.log

Which firewall do you use?
Which operational system do you have?

3

23.08.2008 13:18:23.000 1219472303 general Started: 23.08.2008, 13:18:23
23.08.2008 13:18:23.000 1219472303 general Running setup_av_pro-4cd (1229)
23.08.2008 13:18:23.000 1219472303 system Operating system: WindowsXP ver 5.1, build 2600, sp 2.0 [Service Pack 2]
23.08.2008 13:18:23.000 1219472303 system Memory: 61% load. Phys:97796/253296K free, Page:766908/1012716K free, Virt:2068992/2097024K free
23.08.2008 13:18:23.000 1219472303 system Computer WinName: HOME-4AE9AE54A2
23.08.2008 13:18:23.000 1219472303 system Windows Net User: HOME-4AE9AE54A2\Administrator
23.08.2008 13:18:23.000 1219472303 general Cmdline: /downloadpkgs /noreboot /updatevps /silent /progress
23.08.2008 13:18:23.000 1219472303 general DldSrc set to inet
23.08.2008 13:18:23.000 1219472303 general Operation set to INST_OP_UPDATE_GET_PACKAGES
23.08.2008 13:18:23.000 1219472303 general Old version: 4cd (1229)
23.08.2008 13:18:23.000 1219472303 system Using temp: C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp_av_proI.tm~a02376 (10440M free)
23.08.2008 13:18:23.000 1219472303 general SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
23.08.2008 13:18:23.000 1219472303 internet SYNCER: Agent=Syncer/4.80 (av_pro-1229;p)
23.08.2008 13:18:23.000 1219472303 system Computer DnsName: home-4ae9ae54a2
23.08.2008 13:18:23.000 1219472303 system Computer Ip Addr: 192.168.1.34
23.08.2008 13:18:23.000 1219472303 system Installed in: C:\Program Files\Alwil Software\Avast4 (10440M free)
23.08.2008 13:18:23.000 1219472303 internet SYNCER: Type: use IE settings
23.08.2008 13:18:23.000 1219472303 internet SYNCER: Auth: another authentication, use WinInet
23.08.2008 13:18:23.000 1219472303 package Part prg_av_pro-4cd is installed
23.08.2008 13:18:23.000 1219472303 package Part vps-8082100 is installed
23.08.2008 13:18:23.000 1219472303 package Part news-4b is installed
23.08.2008 13:18:23.000 1219472303 package Part setup_av_pro-4cd is installed
23.08.2008 13:18:23.000 1219472303 package Part jrog-48 is installed
23.08.2008 13:18:23.000 1219472303 general Old version: 4cd (1229)
23.08.2008 13:18:24.000 1219472304 file SetExistingFilesBitmap: 1053->153->153
23.08.2008 13:18:24.000 1219472304 general GUID: a9361b17-9c85-4573-8167-a27be11f3026
23.08.2008 13:18:25.000 1219472305 general Server definition(s) loaded for ‘main’: 203 (maintenance:0)
23.08.2008 13:18:25.000 1219472305 general SelectCurrent: selected server ‘Download980 AVAST Server’ from ‘main’
23.08.2008 13:18:25.000 1219472305 internet SYNCER: Type: use IE settings
23.08.2008 13:18:25.000 1219472305 internet SYNCER: Auth: another authentication, use WinInet
23.08.2008 13:18:25.000 1219472305 internet SYNCER: Agent=Syncer/4.80 (av_pro-1229;f)
23.08.2008 13:18:31.000 1219472311 internet Used server: http://download980.avast.com/iavs4x
23.08.2008 13:18:32.000 1219472312 general Server definition(s) loaded for ‘main’: 203 (maintenance:0)
23.08.2008 13:18:32.000 1219472312 general SelectCurrent: selected server ‘Download919 AVAST Server’ from ‘main’
23.08.2008 13:18:32.000 1219472312 internet SYNCER: Type: use IE settings
23.08.2008 13:18:32.000 1219472312 internet SYNCER: Auth: another authentication, use WinInet
23.08.2008 13:18:32.000 1219472312 internet Used server: http://download919.avast.com/iavs4x
23.08.2008 13:18:32.000 1219472312 internet Used server: http://download919.avast.com/iavs4x
23.08.2008 13:18:32.000 1219472312 file GetFileWithRetry: prod-av_pro.vpu downloaded .
23.08.2008 13:18:32.000 1219472312 package LoadProductVpu: C:\Program Files\Alwil Software\Avast4\Setup\prod-av_pro.vpu
23.08.2008 13:18:32.000 1219472312 package LoadPartInfo: jrog = jrog-48 returned 00000000
23.08.2008 13:18:32.000 1219472312 package LoadPartInfo: news = news-4b returned 00000000
23.08.2008 13:18:32.000 1219472312 package LoadPartInfo: program = prg_av_pro-4cd returned 00000000
23.08.2008 13:18:32.000 1219472312 package LoadPartInfo: setup = setup_av_pro-4cd returned 00000000
23.08.2008 13:18:32.000 1219472312 package LoadPartInfo: vps = vps-8082000 returned 00000000
23.08.2008 13:18:32.000 1219472312 package LoadProductVpu: C:\Program Files\Alwil Software\Avast4\Setup\prod-av_pro.vpu ended with 00000000
23.08.2008 13:18:32.000 1219472312 internet Used server: http://download919.avast.com/iavs4x
23.08.2008 13:18:32.000 1219472312 file GetFileWithRetry: part-vps-8082000.vpu downloaded and verified
23.08.2008 13:18:32.000 1219472312 package Part vps-8082000 was set to be installed
23.08.2008 13:18:32.000 1219472312 package LoadPartVpu: Loading ‘part-prg_av_pro-4cd.vpu’ returned 00000000
23.08.2008 13:18:32.000 1219472312 package LoadPartVpu: Loading ‘part-vps-8082000.vpu’ returned 00000000
23.08.2008 13:18:32.000 1219472312 package LoadPartVpu: Loading ‘part-news-4b.vpu’ returned 00000000
23.08.2008 13:18:32.000 1219472312 package LoadPartVpu: Loading ‘part-setup_av_pro-4cd.vpu’ returned 00000000
23.08.2008 13:18:32.000 1219472312 package WARN:LoadPartVpu ended on no pInfo
23.08.2008 13:18:32.000 1219472312 package LoadPartVpu: Loading ‘part-jrog-48.vpu’ returned 00000000
23.08.2008 13:18:32.000 1219472312 general Part of license key: W58341496H5800A1106
23.08.2008 13:18:32.000 1219472312 package FilterOutExistingFiles: 153 & 153 = 0
23.08.2008 13:18:32.000 1219472312 package FilterOutExistingFiles: 153 & 153 = 0
23.08.2008 13:18:32.000 1219472312 package IsFullOkay: setup_av_pro-4cd.vpu - is okay
23.08.2008 13:18:32.000 1219472312 package IsFullOkay: setif_av_pro-4cd.vpu - is okay
23.08.2008 13:18:32.000 1219472312 package IsFullOkay: vps-8082000.vpu - not okay (doesn’t exist)
23.08.2008 13:18:32.000 1219472312 package IsFullOkay: vps-8082000.vpu - not okay (doesn’t exist)
23.08.2008 13:18:32.000 1219472312 package IsFullOkay: vpsm-8082000.vpu - not okay (doesn’t exist)
23.08.2008 13:18:32.000 1219472312 package IsFullOkay: vpsm-8082000.vpu - not okay (doesn’t exist)
23.08.2008 13:18:33.000 1219472313 general InvalidateCurrent: invalidated server ‘Download919 AVAST Server’ from ‘main’
23.08.2008 13:18:33.000 1219472313 general SelectCurrent: selected server ‘Download617 AVAST Server’ from ‘main’
23.08.2008 13:18:33.000 1219472313 internet SYNCER: Type: use IE settings
23.08.2008 13:18:33.000 1219472313 internet SYNCER: Auth: another authentication, use WinInet
23.08.2008 13:18:33.000 1219472313 file Server returned 404 on file vps-8082000.vpu
23.08.2008 13:18:34.000 1219472314 general InvalidateCurrent: invalidated server ‘Download617 AVAST Server’ from ‘main’
23.08.2008 13:18:34.000 1219472314 general SelectCurrent: selected server ‘Download930 AVAST Server’ from ‘main’
23.08.2008 13:18:34.000 1219472314 internet SYNCER: Type: use IE settings
23.08.2008 13:18:34.000 1219472314 internet SYNCER: Auth: another authentication, use WinInet
23.08.2008 13:18:34.000 1219472314 file Server returned 404 on file vps-8082000.vpu
23.08.2008 13:18:35.000 1219472315 general InvalidateCurrent: invalidated server ‘Download930 AVAST Server’ from ‘main’
23.08.2008 13:18:35.000 1219472315 general SelectCurrent: selected server ‘Download953 AVAST Server’ from ‘main’
23.08.2008 13:18:35.000 1219472315 internet SYNCER: Type: use IE settings
23.08.2008 13:18:35.000 1219472315 internet SYNCER: Auth: another authentication, use WinInet
23.08.2008 13:18:35.000 1219472315 file Server returned 404 on file vps-8082000.vpu
23.08.2008 13:18:35.000 1219472315 internet tried 3 servers to get file ‘vps-8082000.vpu’, but failed (0x20000006)
23.08.2008 13:18:35.000 1219472315 package DldPackage: C:\Program Files\Alwil Software\Avast4\Setup\vps-8082000.vpu, returned 0x20000006
23.08.2008 13:18:35.000 1219472315 package ERROR MakeVps LoadFullPackage: C:\Program Files\Alwil Software\Avast4\Setup\vps-8082000.vpu, error 0x00000002
23.08.2008 13:18:35.000 1219472315 general Err:Other HTTP error (404), while trying 74.86.125.41:80//iavs4x/vps-8082000.vpu
23.08.2008 13:18:38.000 1219472318 package Transferred: files 7, bytes 1329, time 8608 ms
23.08.2008 13:18:38.000 1219472318 package Retries: total 3, files 1, servers 5
23.08.2008 13:18:38.000 1219472318 package Submit: files 0, bytes 0, time 0 ms
23.08.2008 13:18:38.000 1219472318 package Submit success: files 0, bytes 0, time 0 ms
23.08.2008 13:18:39.000 1219472319 internet Sending stats ‘http://download953.avast.com/cgi-bin/iavs4stats.cgi’: 00000000 204
23.08.2008 13:18:39.000 1219472319 file NeedReboot=false
23.08.2008 13:18:39.000 1219472319 general Return code: 0x20000006 [Other HTTP error (204), while trying 74.86.232.34:80//cgi-bin/iavs4stats.cgi]
23.08.2008 13:18:39.000 1219472319 general Stopped: 23.08.2008, 13:18:39

Is This log Okay???I use Window Firewall and Window Xp pack 2 and there’s another problem add to this my ashwebsv.exe use up 40000+ kb in task manager before i get this problem it’s stay at 10000-20000 please help

4

No, the log is not ok. You’re not being able to reach the avast sites to update.
As you’re using Windows firewall, it shouldn’t be blocking the connection.
Can you ping files.avast.com ?

5

I have the exact same problem. I can ping files.avast.com. Copy of log below. I am located in Thailand. Have reinstalled. have repaired, have used uninstall utility and re-registered…all to no avail. Please help. Sorry, had to clip some out because forum says log too big.

27.08.2008 08:12:03 package: LoadPartVpu: Loading ‘part-prg_av_pro-4cd.vpu’ returned 00000000
27.08.2008 08:12:03 package: LoadPackageInfo: loaded ‘vpsm’, 1 subversions
27.08.2008 08:12:03 package: LoadPackageInfo: loaded ‘vps’, 76 subversions
27.08.2008 08:12:03 package: LoadPartVpu: Loading ‘part-vps-8082200.vpu’ returned 00000000
27.08.2008 08:12:03 package: LoadPackageInfo: loaded ‘news405’, 1 subversions
27.08.2008 08:12:03 package: LoadPackageInfo: loaded ‘news409’, 1 subversions
27.08.2008 08:12:03 package: LoadPartVpu: Loading ‘part-news-4b.vpu’ returned 00000000
27.08.2008 08:12:03 package: LoadPackageInfo: loaded ‘setif_av_pro’, 7 subversions
27.08.2008 08:12:03 package: LoadPackageInfo: loaded ‘setup_av_pro’, 7 subversions
27.08.2008 08:12:03 package: LoadPartVpu: Loading ‘part-setup_av_pro-4cd.vpu’ returned 00000000
27.08.2008 08:12:03 package: WARN:LoadPartVpu ended on no pInfo
27.08.2008 08:12:03 package: LoadPackageInfo: loaded ‘jrog’, 32 subversions
27.08.2008 08:12:03 package: LoadPartVpu: Loading ‘part-jrog-49.vpu’ returned 00000000
27.08.2008 08:12:03 general: Part of license key: W82274399H5800A1106
27.08.2008 08:12:03 package: FilterOutExistingFiles: 140 & 140 = 0
27.08.2008 08:12:03 package: FilterOutExistingFiles: 140 & 140 = 0
27.08.2008 08:12:03 package: IsFullOkay: setup_av_pro-4cd.vpu - is okay
27.08.2008 08:12:03 package: IsFullOkay: setif_av_pro-4cd.vpu - is okay
27.08.2008 08:12:03 package: IsFullOkay: vps-8082200.vpu - not okay (doesn’t exist)
27.08.2008 08:12:03 package: IsFullOkay: vps-8082200.vpu - not okay (doesn’t exist)
27.08.2008 08:12:03 package: SetFullAsMarked: Package vps set to 1
27.08.2008 08:12:03 package: IsFullOkay: vpsm-8082200.vpu - not okay (doesn’t exist)
27.08.2008 08:12:03 package: IsFullOkay: vpsm-8082200.vpu - not okay (doesn’t exist)
27.08.2008 08:12:03 package: SetFullAsMarked: Package vpsm set to 1
27.08.2008 08:12:03 internet: HttpGetWinsock(http://download923.avast.com/iavs4x/vps-8082200.vpu)
27.08.2008 08:12:03 general: InvalidateCurrent: invalidated server ‘Download923 AVAST Server’ from ‘main’
27.08.2008 08:12:03 general: SelectCurrent: selected server ‘Download502 AVAST Server’ from ‘main’
27.08.2008 08:12:03 internet: SYNCER: Type: no proxy
27.08.2008 08:12:03 internet: SYNCER: Auth: no authentication
27.08.2008 08:12:03 internet: while trying to get file ‘vps-8082200.vpu’, error 0x20000006 has occured, try 1
27.08.2008 08:12:03 file: Server returned 404 on file vps-8082200.vpu
27.08.2008 08:12:03 internet: HttpGetWinsock(http://download502.avast.com/iavs4x/vps-8082200.vpu)
27.08.2008 08:12:04 general: InvalidateCurrent: invalidated server ‘Download502 AVAST Server’ from ‘main’
27.08.2008 08:12:04 general: SelectCurrent: selected server ‘Download946 AVAST Server’ from ‘main’
27.08.2008 08:12:04 internet: SYNCER: Type: no proxy
27.08.2008 08:12:04 internet: SYNCER: Auth: no authentication
27.08.2008 08:12:04 internet: while trying to get file ‘vps-8082200.vpu’, error 0x20000006 has occured, try 2
27.08.2008 08:12:04 file: Server returned 404 on file vps-8082200.vpu
27.08.2008 08:12:04 internet: HttpGetWinsock(http://download946.avast.com/iavs4x/vps-8082200.vpu)
27.08.2008 08:12:05 general: InvalidateCurrent: invalidated server ‘Download946 AVAST Server’ from ‘main’
27.08.2008 08:12:05 general: SelectCurrent: selected server ‘Download85 AVAST Server’ from ‘main’
27.08.2008 08:12:05 internet: SYNCER: Type: no proxy
27.08.2008 08:12:05 internet: SYNCER: Auth: no authentication
27.08.2008 08:12:05 internet: while trying to get file ‘vps-8082200.vpu’, error 0x20000006 has occured, try 3
27.08.2008 08:12:05 file: Server returned 404 on file vps-8082200.vpu
27.08.2008 08:12:05 internet: tried 3 servers to get file ‘vps-8082200.vpu’, but failed (0x20000006)
27.08.2008 08:12:05 package: DldPackage: C:\Program Files\Alwil Software\Avast4\Setup\vps-8082200.vpu, returned 0x20000006
27.08.2008 08:12:05 package: ERROR MakeVps LoadFullPackage: C:\Program Files\Alwil Software\Avast4\Setup\vps-8082200.vpu, error 0x00000002
27.08.2008 08:12:05 general: Err:Other HTTP error (404), while trying 74.54.53.2:80//iavs4x/vps-8082200.vp

6

Hi Shiroi

I am also in Thailand and have to same problem. Have you solved the problem?

:stuck_out_tongue:

7

Hi Shiroi, FinnEire & prettyhoney_b

Can any/all of you successfully update by downloading the latest VPS package from here?

It seems you are all in Thailand. That could be more than just a coincidence.

8

Hello,

Yes, I was able to download the update file and manually install. Thanks for your looking in to this issue we have.

Finn

9

Just a note that Shiroi may not be in Thailand. Hope we can get this solved.

10

ummm yes i’m in thai too my sis and bro got this problem too.