My avast internet security 6 savezone does'nt operate as avast 6 help says

First I had a support issue with a ticket where avast savezone needs to close Send a report to microsoft yes or no. Well that was about 6 days ago and I haven’t heard back from them. a

Luckily I able to start savezone by resetting savezone.

Avast internet security 6 help describes avast savezone :
one
“When you switch to SafeZone, the SafeZone web browser will start automatically. The SafeZone browser is a special browser without any additional components such as “plug-ins” which are often used to distribute spyware.”

When I start savezone it darkens red color and says savezone on it and then disappears. Am I misinterpreting what the help above saying. Or is this savezone managing what ever internet browsers have open or internet browsers subsequently open ?

two
I don’t know if savezone is running or not.

Avast internet security 6 help states :
When you are done, click on the Start menu and select Turn Off to close the browser and return to your normal desktop

Huh? If I right click avast icon it says switch to savezone. That’s no good there. Its already running right

What does click on the Start menu and select “turn off” mean ? Does that mean turn off the computer? No it says to close the browser.

Does anybody running avast Internet 6 savezone here . Please tell me how your safezone operates? thanks