My avast Internt Suite won't update

Avast Free Antivirus / Premium Security
1

I just saw today Windows informing me that my avast is out of date. I’ve tried manually updating the program and virus defs via the interface and Avast just sits there. I waited as long as an hour and nothing. My program is currently 8.0.1500 with virus defs 131020-0. I have high speed internet with a Dell XPS 8500, 8GB RAM running Windows 7 pro. My husband’s dell updated to Avast 2014 with no issues. I tried using the avast VPS util (picked 2014) but that’s didn’t work.

Log file after trying the manual updates-only

2

And why don’t you save your settings and try an installation from scratch?

3

I’d recommend you try a clean install of v9. (I fear you have a corrupt install)

  1. Download the right aswclear and the appropriate program

http://files.avast.com/iavs9x/avast_free_antivirus_setup.exe
http://files.avast.com/iavs9x/avast_pro_antivirus_setup.exe
http://files.avast.com/iavs9x/avast_internet_security_setup.exe
http://files.avast.com/iavs9x/avast_premier_antivirus_setup.exe

v8 and below : http://www.avast.com/uninstall-utility
v9: http://files.avast.com/iavs9x/avastclear.exe

  1. Uninstall Avast by control panel [If you don’t have Avast in control Panel go to #4]
  2. Uninstall in safe mode using aswclear (v8 or below) or avastclear (v9) [If you don’t have Avast in control Panel just install it]
  3. Download and install your version
  4. Reboot.

You can insert license file during install or after reboot. (If using paid version)

You’d rather stay with the current version, report bugs and then they’ll be fixed.

4

I looked around and didn’t see how to save my settings. Then when I considered just wiping 8 to put 9 (aka 2014), windows refused to uninstall it (got divide by 0 error).

Alikhan, what you explained I saw your response in another post and tried that. It worked. Thanks :slight_smile:

5

To save your Avast settings…

Open Avast UI>Settings>General>Scroll Down

First “Backup Settings” and save the file to somewhere you remember. Once reinstalled, same phase but use “Restore Settings” and locate the file you saved earlier.

6

Thanks so much for the help!

7

You’re welcome.