My avast premier licens does not works!

Hello.

I have a problem, my avast premier licens does not works, I purchased it, but when I try to open it, there are sign that this licenses is not up to date. How can I fix it?

Recover your purchased license from:https://www.avast.com/resend-license-paid.php

It doesn’t works, too.

Submit a ticket: https://support.avast.com/support/tickets/new

Before submitting a ticket.

Are you sure you have bought the correct license for the product ?
You can look it up at :
https://my.avast.com

And depending on who handled it:
https://avast.com/find-order
or
https://avast.nexway.com