Recently, my Premium security stopped working. (icon there but absolutely nothing working)
I tried the repair route. No dice. Non-working.
I went for the uninstall using the program to fully uninstall avast from my computer so I can do a 100% clean reinstall.
Now because of the problems with avast and windows firewall I cannot use internet without using a VPN.
I go to install Avast and it cannot install.
Here’s the clipboard copy from the error…
2019-11-17 07:10:27.364Infoinstup[4868,10756]Command: ‘“C:\Program Files\AVAST Software\Avast\setup\Sfx\instup.exe” /edition:12 /ga_clientid:25c3aa08-f4d1-484e-89df-e37d9f7f8e30 /prod:ais /sfx:lite /sfxstorage:C:\WINDOWS\Temp\asw.16f86ca2408d8a98 /ga_clientid:25c3aa08-f4d1-484e-89df-e37d9f7f8e30 /edat_dir:C:\WINDOWS\Temp\asw.4394014432e04239’
2019-11-17 07:10:27.364Infoinstup[4868,10756]CPU: AMD A8-3800 APU with Radeon™ HD Graphics,4
2019-11-17 07:10:27.364Infoinstup[4868,10756]OS: Windows 10 (10.0.18362) x64
2019-11-17 07:10:27.364Infoinstup[4868,10756]setup: x64
2019-11-17 07:10:27.364Infoinstup[4868,10756]Memory: 35% load. Phys:7800624/12042896K free, Page:9588944/13877904K free, Virt:135287120500/137438953344K free
2019-11-17 07:10:27.364Infoinstup[4868,10756]DISKs: C:\ - 868645MB free / 1385GB total
2019-11-17 07:10:27.364Infoinstup[4868,10756]DISKs: D:\ - 1442MB free / 11GB total
2019-11-17 07:10:27.364Infoinstup[4868,10756]Running module version: instup.exe - ‘19.8.4793.0’
2019-11-17 07:10:27.364Infoinstup[4868,10756]Running module version: Instup.dll - ‘19.8.4793.0’
2019-11-17 07:10:27.379Infomutex[4868,10756]The ownership of the secure mutex has been successfully taken.
2019-11-17 07:10:27.379Infoinstup[4868,10756]Loading product state
2019-11-17 07:10:27.379Infoinstup[4868,10756]Guid = ffae9f2e-1d3e-4f94-b1a1-c29d46557a36, Created = 01:29:47 17.11.2019
2019-11-17 07:10:27.379Infoinstup[4868,10756]Persistent Guid = c4341b2b-db3c-4822-90cb-2690b8e652ca, Created = 01:29:47 17.11.2019
2019-11-17 07:10:27.379Infoinstup[4868,10756]ProductId = ais
2019-11-17 07:10:27.379Infoinstup[4868,10756]Edition = 12
2019-11-17 07:10:27.379Infoinstup[4868,10756]RealEdition = 1
2019-11-17 07:10:27.379Infoinstup[4868,10756]SubEdition =
2019-11-17 07:10:27.379Infoinstup[4868,10756]Installed Part info:
2019-11-17 07:10:27.379Infoinstup[4868,10756]Part ‘jrog2’ = ‘jrog2’, 1280 (0x00000500), 06:08:24 16.11.2019
2019-11-17 07:10:27.379Infoinstup[4868,10756]Part ‘program’ = ‘prg_ais’, 319293785 (0x13080959), 05:19:45 19.09.2019
2019-11-17 07:10:27.379Infoinstup[4868,10756]Part ‘setup’ = ‘setup_ais’, 319293785 (0x13080959), 05:19:45 19.09.2019
2019-11-17 07:10:27.379Infoinstup[4868,10756]Part ‘vps’ = ‘vps_windows’, 420550144 (0x19111600), 06:08:26 16.11.2019
2019-11-17 07:10:27.379Infoinstup[4868,10756]Latest Part info:
2019-11-17 07:10:27.379Infoinstup[4868,10756]Part ‘jrog2’ = ‘jrog2’, 1280 (0x00000500), 06:08:24 16.11.2019
2019-11-17 07:10:27.379Infoinstup[4868,10756]Part ‘program’ = ‘prg_ais’, 319293785 (0x13080959), 05:19:45 19.09.2019
2019-11-17 07:10:27.379Infoinstup[4868,10756]Part ‘setup’ = ‘setup_ais’, 319293785 (0x13080959), 05:19:45 19.09.2019
2019-11-17 07:10:27.379Infoinstup[4868,10756]Part ‘vps’ = ‘vps_windows’, 420550144 (0x19111600), 06:08:26 16.11.2019
2019-11-17 07:10:27.379Infoinstup[4868,10756]Backing up ‘C:\Program Files\AVAST Software\Avast\setup\setup.ini’ to registry
2019-11-17 07:10:27.379Infoinstup[4868,10756]‘C:\Program Files\AVAST Software\Avast\setup\setup.ini’ successfully backed up to registry
2019-11-17 07:10:27.395Infousnca[4868,10756]USN cache loaded from the disk.
2019-11-17 07:10:27.426Infopart[4868,10756]SetInstalled: Part package part-jrog2-500.vpx is installed.
2019-11-17 07:10:27.442Infopart[4868,10756]SetInstalled: Part package part-prg_ais-13080959.vpx is installed.
2019-11-17 07:10:27.536Infoinstcore[4868,10756]PkgLoadProductInfo: product XML was successfully loaded for part ‘program’.
2019-11-17 07:10:27.551Infopart[4868,10756]SetInstalled: Part package part-setup_ais-13080959.vpx is installed.
2019-11-17 07:10:27.598Infoinstcore[4868,10756]PkgLoadProductInfo: product XML was successfully loaded for part ‘setup’.
2019-11-17 07:10:27.598Infopart[4868,10756]SetInstalled: Part package part-vps_windows-19111600.vpx is installed.
2019-11-17 07:10:27.614Infoinstcore[4868,10756]PkgLoadProductInfo: product XML was successfully loaded for part ‘vps’.
2019-11-17 07:10:27.614Infoinstup[4868,10756]Loading Proxy settings
2019-11-17 07:10:27.614Infoinstup[4868,10756]Proxy-Type: ‘no proxy’
2019-11-17 07:10:27.614Infoinstup[4868,10756]Proxy-Authorization: ‘no authentication’
2019-11-17 07:10:27.614Infoinstup[4868,10756]Proxy-Port: ‘8080’
2019-11-17 07:10:27.614Infoinstup[4868,10756]Proxy-Name: ‘’
2019-11-17 07:10:27.614Infoinstup[4868,10756]Proxy-User: ‘’
2019-11-17 07:10:27.614Infoinstup[4868,10756]Proxy-Pass: ‘???’
2019-11-17 07:10:27.645Warningini_access[4868,10756]failed to read from ini file C:\WINDOWS\Temp\asw.16f86ca2408d8a98\config.def.ini
2019-11-17 07:10:27.645Infoshepsync[4868,10756]Wait interval 60
2019-11-17 07:10:27.708Infoshepsync[4868,10756]Trying server IP address ‘5.62.53.167’
2019-11-17 07:10:27.973Infoshepsync[4868,10756]Download of config file config.def from shepherd.ff.avast.com succeeded.
2019-11-17 07:10:27.973Infoshepsync[4868,10756]Config file C:\WINDOWS\Temp\asw.16f86ca2408d8a98\config.def successfully updated
2019-11-17 07:10:27.989Infoshepsync[4868,10756]Postpone interval was reset
2019-11-17 07:10:27.989Warningini_access[4868,11320]failed to read from ini file C:\ProgramData\AVAST Software\Avast\burger_client.ini
2019-11-17 07:10:27.989Infowizard[4868,10756]Running module version: HTMLayout.dll - ‘3.3.2.1’
2019-11-17 07:10:28.004Infowizard[4868,10756]Loaded module version: C:\WINDOWS\Temp\asw.16f86ca2408d8a98\HTMLayout.dll - ‘3.3.2.1’
2019-11-17 07:10:28.114Infowizard[4868,10756]Setup gui was successfully started.
2019-11-17 07:10:28.114Infoinstcore[4868,10756]Sfx setup update has started.
2019-11-17 07:10:28.129Noticeservers[4868,10756]Load: ‘urlpgm’ key used as the program repository.
2019-11-17 07:10:28.145Infoservers[4868,10756]Server definition(s) loaded from ‘C:\WINDOWS\Temp\asw.16f86ca2408d8a98\servers.def’
2019-11-17 07:10:30.692ErrorAres[4868,10756]Unable to resolve hosts after 2509 ms (258, The wait operation timed out.)
2019-11-17 07:10:30.692Errordnsqueryex[4868,10756]Unable to resolve host ‘g5041154.iavs9x.u.avast.com’ into IPv4 after 0 ms
2019-11-17 07:10:30.692Errordnsqueryex[4868,10756]Unable to resolve host ‘h1745978.iavs9x.u.avast.com’ into IPv4 after 0 ms
2019-11-17 07:10:30.692Errordnsqueryex[4868,10756]Unable to resolve host ‘k8528219.iavs9x.u.avast.com’ into IPv4 after 0 ms
2019-11-17 07:10:30.692Errordnsqueryex[4868,10756]Unable to resolve host ‘p3357684.iavs9x.u.avast.com’ into IPv4 after 0 ms
2019-11-17 07:10:30.692Errordnsqueryex[4868,10756]Unable to resolve host ‘r7110576.iavs9x.u.avast.com’ into IPv4 after 0 ms
2019-11-17 07:10:30.692Errordnsqueryex[4868,10756]Unable to resolve host ‘s-iavs9x.avcdn.net’ into IPv4 after 0 ms
2019-11-17 07:10:33.208ErrorAres[4868,10756]Unable to resolve hosts after 2487 ms (258, The wait operation timed out.)
2019-11-17 07:10:33.208Errordnsqueryex[4868,10756]Unable to resolve host ‘g5041154.iavs9x.u.avast.com’ into IPv6 after 0 ms
2019-11-17 07:10:33.208Errordnsqueryex[4868,10756]Unable to resolve host ‘h1745978.iavs9x.u.avast.com’ into IPv6 after 0 ms
2019-11-17 07:10:33.208Errordnsqueryex[4868,10756]Unable to resolve host ‘k8528219.iavs9x.u.avast.com’ into IPv6 after 0 ms
2019-11-17 07:10:33.208Errordnsqueryex[4868,10756]Unable to resolve host ‘p3357684.iavs9x.u.avast.com’ into IPv6 after 0 ms
2019-11-17 07:10:33.208Errordnsqueryex[4868,10756]Unable to resolve host ‘r7110576.iavs9x.u.avast.com’ into IPv6 after 0 ms
2019-11-17 07:10:33.208Errordnsqueryex[4868,10756]Unable to resolve host ‘s-iavs9x.avcdn.net’ into IPv6 after 0 ms
2019-11-17 07:10:34.489ErrorAres[4868,10756]Unable to resolve hosts after 1261 ms (258, The wait operation timed out.)
2019-11-17 07:10:35.754ErrorAres[4868,10756]Unable to resolve hosts after 1254 ms (258, The wait operation timed out.)
2019-11-17 07:10:45.770ErrorAres[4868,10756]Unable to resolve hosts after 4982 ms (258, The wait operation timed out.)
2019-11-17 07:10:45.770Errordnsqueryex[4868,10756]Unable to resolve host ‘f3355109.iavs9x.u.avast.com’ into IPv4 after 0 ms
2019-11-17 07:10:45.770Errordnsqueryex[4868,10756]Unable to resolve host ‘h6891735.iavs9x.u.avast.com’ into IPv4 after 0 ms
2019-11-17 07:10:45.770Errordnsqueryex[4868,10756]Unable to resolve host ‘k5854113.iavs9x.u.avast.com’ into IPv4 after 0 ms
2019-11-17 07:10:45.770Errordnsqueryex[4868,10756]Unable to resolve host ‘l2350042.iavs9x.u.avast.com’ into IPv4 after 0 ms
2019-11-17 07:10:45.770Errordnsqueryex[4868,10756]Unable to resolve host ‘s-iavs9x.avcdn.net’ into IPv4 after 0 ms
2019-11-17 07:10:45.770Errordnsqueryex[4868,10756]Unable to resolve host ‘s0383910.iavs9x.u.avast.com’ into IPv4 after 0 ms
2019-11-17 07:10:50.770ErrorAres[4868,10756]Unable to resolve hosts after 4974 ms (258, The wait operation timed out.)
2019-11-17 07:10:50.770Errordnsqueryex[4868,10756]Unable to resolve host ‘f3355109.iavs9x.u.avast.com’ into IPv6 after 0 ms
2019-11-17 07:10:50.770Errordnsqueryex[4868,10756]Unable to resolve host ‘h6891735.iavs9x.u.avast.com’ into IPv6 after 0 ms
2019-11-17 07:10:50.770Errordnsqueryex[4868,10756]Unable to resolve host ‘k5854113.iavs9x.u.avast.com’ into IPv6 after 0 ms
2019-11-17 07:10:50.770Errordnsqueryex[4868,10756]Unable to resolve host ‘l2350042.iavs9x.u.avast.com’ into IPv6 after 0 ms
2019-11-17 07:10:50.770Errordnsqueryex[4868,10756]Unable to resolve host ‘s-iavs9x.avcdn.net’ into IPv6 after 0 ms
2019-11-17 07:10:50.770Errordnsqueryex[4868,10756]Unable to resolve host ‘s0383910.iavs9x.u.avast.com’ into IPv6 after 0 ms
2019-11-17 07:10:55.786ErrorAres[4868,10756]Unable to resolve hosts after 4995 ms (258, The wait operation timed out.)
2019-11-17 07:11:00.801ErrorAres[4868,10756]Unable to resolve hosts after 5001 ms (258, The wait operation timed out.)
2019-11-17 07:11:09.598ErrorAres[4868,10756]Unable to resolve hosts after 3765 ms (258, The wait operation timed out.)
2019-11-17 07:11:09.598Errordnsqueryex[4868,10756]Unable to resolve host ‘b4380882.iavs9x.u.avast.com’ into IPv4 after 0 ms
2019-11-17 07:11:09.598Errordnsqueryex[4868,10756]Unable to resolve host ‘g5041154.iavs9x.u.avast.com’ into IPv4 after 0 ms
2019-11-17 07:11:09.598Errordnsqueryex[4868,10756]Unable to resolve host ‘k8528219.iavs9x.u.avast.com’ into IPv4 after 0 ms
2019-11-17 07:11:09.598Errordnsqueryex[4868,10756]Unable to resolve host ‘k9290131.iavs9x.u.avast.com’ into IPv4 after 0 ms
2019-11-17 07:11:09.598Errordnsqueryex[4868,10756]Unable to resolve host ‘s-iavs9x.avcdn.net’ into IPv4 after 0 ms
2019-11-17 07:11:09.598Errordnsqueryex[4868,10756]Unable to resolve host ‘s0383910.iavs9x.u.avast.com’ into IPv4 after 0 ms
2019-11-17 07:11:14.629ErrorAres[4868,10756]Unable to resolve hosts after 5004 ms (258, The wait operation timed out.)
2019-11-17 07:11:14.629Errordnsqueryex[4868,10756]Unable to resolve host ‘b4380882.iavs9x.u.avast.com’ into IPv6 after 0 ms
2019-11-17 07:11:14.629Errordnsqueryex[4868,10756]Unable to resolve host ‘g5041154.iavs9x.u.avast.com’ into IPv6 after 0 ms
2019-11-17 07:11:14.629Errordnsqueryex[4868,10756]Unable to resolve host ‘k8528219.iavs9x.u.avast.com’ into IPv6 after 0 ms
2019-11-17 07:11:14.629Errordnsqueryex[4868,10756]Unable to resolve host ‘k9290131.iavs9x.u.avast.com’ into IPv6 after 0 ms
2019-11-17 07:11:14.629Errordnsqueryex[4868,10756]Unable to resolve host ‘s-iavs9x.avcdn.net’ into IPv6 after 0 ms
2019-11-17 07:11:14.629Errordnsqueryex[4868,10756]Unable to resolve host ‘s0383910.iavs9x.u.avast.com’ into IPv6 after 0 ms
2019-11-17 07:11:19.645ErrorAres[4868,10756]Unable to resolve hosts after 4995 ms (258, The wait operation timed out.)
2019-11-17 07:11:23.411ErrorAres[4868,10756]Unable to resolve hosts after 3754 ms (258, The wait operation timed out.)
2019-11-17 07:11:23.411Errordldwrap[4868,10756]HttpGet: dns resolves were not successfull during ‘~o_o~/stable/servers.def.vpx’ downloading